Reviews
I want to commend Jessica for her exceptional customer
I want to commend Jessica for her exceptional customer service. She was very accommodating and attentive throughout the entire process. Initially, I had planned to wait at the dealership for my car, but due to a change in plans, I needed a loaner vehicle. Jessica went above and beyond to find one for me and kept me updated on my car’s progress from start to finish. Her communication and professionalism made the experience seamless, and I’m very happy with the service I received. However, my experience at the checkout cashier office was less satisfactory. The gentleman assisting me was not very helpful and did not take the time to explain the work done on my car. The interaction felt rushed, as he seemed focused only on having me pay and sign.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.
The Albuquerque dealership was great!
The Albuquerque dealership was great!! Brian Hale was my contact & he was very professional, courteous & took care of a/c problems completely!!! Excellent!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Brian here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!
I didn’t expect to buy a car that day, but Kelly Medina
I didn’t expect to buy a car that day, but Kelly Medina was wonderful and helped us find the perfect car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tim, thank you for your kind review; we are happy to pass along your comments to Kelly here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!
Amazing vehicle!
Amazing vehicle! The service department was outstanding we worked with Brian he was professional and friendly as was the young lady the administration department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Steve, thank you for your kind review; we are happy to pass along your comments to Brian here at Lexus of Albuquerque! We look forward to your next visit! Take care!
They were thorough, honest and knowledgeable when serving
They were thorough, honest and knowledgeable when serving my vehicle. All of the staff was friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Karen, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! We look forward to your next visit! Take care!
You won’t find a better service representative than
You won’t find a better service representative than Daniel Perez at Lexus of Albuquerque. He is extremely knowledgeable about the Lexus product and goes above and beyond for their customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mike, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I was told by Jaime that my service would take about an
I was told by Jaime that my service would take about an hour to an hour and a half. He gave me the option to use the shuttle (Uber) and he would call when car was ready. I texted after my car had been there for just over 2 hours, no response so I called. After being found, he called me back and said that it takes longer for service when I am not waiting at the dealership for service. I wasn’t aware of this as it hadn’t ever been explained. The Uber got me there and I was taken to pay my bill. Jaime then let me know that he was getting my car. After waiting a bit, I went outside to find my car but no Jaime. It was on the Northwest side of the building so I took the floor paper and tag and placed them in a receptical, got in my car and drove until I noticed the exclamation point light on. I at that time realized that the key wasn’t in the car. I drove back to the building, got out and saw Jaime holding up my key. He said he had been looking for my car on the south side of the building when I told him that I found it on the NW side. He argued with me that that wasn’t my car!!! He said it was someone else’s car and that it wasn’t mine!!! He kept arguing with me. I don’t get this guy. I will never have him as my service person again. Such a disappointing time at this Lexus dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the unexpected wait times at your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Mont Porter General Manager rporter@Group1auto.com
Always a great experience at Lexus of Albuquerque service
Always a great experience at Lexus of Albuquerque service dept.!!! Daniel Perez has been my advisor for 13 years and always takes great care of me. Much appreciated!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Daniel here at Lexus of Albuquerque! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great people.
Great people. Very friendly and helpful. Daniel Perez is my service writer and he is the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we're happy you found our staff to be supportive during your experience here at Lexus of Albuquerque. Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone is super friendly and got my service completed
Everyone is super friendly and got my service completed in a timely manner! Matt was awesome. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Feel free to reach out to us if you need anything. Have a wonderful day.