INFINITI of Hoffman Estates

I have been a customer at Motor Werks, when I made my first purchase of 1997 Infiniti Q45. Joel Gappa was my sales person for the first Infiniti Vehicle and now, for my 4th Infiniti. I just purchased the 2017 Infiniti Q60 Red Sport and was very happy with how everything went from the initial inquiry to the day of the purchase. Joel was in contact with me on the updates, since we needed to wait for the vehicle to go into production. I appreciate the patience in answering the questions and concerns I had during this process. When I purchase another Infiniti, I will be talking to Joel again.

If you go to the MotorWerks Infiniti of Schaumburg, I would recommend that you speak with Irwin. he is laid back and pleasant to deal with. he will give you his honest assessment of any vehicle and work with you to get the best deal that he can get for you.

It was a pleasure to work with Irwin on our recent purchase of a Chevy Impala from Infinity of Hoffman Estates. He is well knowdeable and highly professional.

My wife and I just purchased a new car from Infiniti of Hoffman Estates and have to say the customer service is TOP NOTCH! The sales manager Malik Hussain provided us with superior professionalism and made us feel very welcome. His approachable style, kindness and willingness to work with us throughout the deal is what sold us (of course the car is nice too :-)). I also noticed his collaboration and calmness in working with his sales consultants. I can see why he is the sales manager. Keep up the good work Malik and thank you!

I purchased a vehicle here and at first it seemed to go smoothly. The sales person was a little difficult to work with remotely, but we were able to get the sale done. Then they kept wanting me to fill out more forms that they don't actually need, but I did anyway. They were very annoying about this when I was out of town and told them I could not do it until my return. Then they were supposed to have filled out the forms to properly register my car and transfer my license plates from my old car. I waited about two months, occasionally emailing, texting, and calling both the sales person and two managers there. I heard nothing. Finally I got a ext from the salesperson that he no longer worked there and I called the manager. He told me they did not do the paperwork and that I would have to do it myself, now months late. This has created a huge amount of extra work for me with hours at the DMV and all kinds of additional forms that I'm having to fill out, including having to fax the secretary of state in IL (and I don't own a fax machine—who does any more?). It's a nightmare. They did not follow through with what they said they would do in their emails to me, and they are now not taking any responsibility to fix this.

I will surely come back again, he showed me the service area, the beverages area, .........................................he came multiple times to see if everything is going on well and if i need help....he also gave me time to inspect the car

I was a little afraid and skeptical about making a car purchase through an online source. However, the dedicated professionals at Infiniti of Hoffman Estates made this experience for me bittersweet. Rick, Tim and Micheal walked me through the whole process step by step. The service I recieved was absolutely outstanding, from the virtual face time inspection of the vehicle to the financing and paperwork. On top of that, they were able to secure and ship my vehicle to me during the holiday season. It arrived in prestige condition, exactly as advertised with all the bells and whistles. I am a very satisfied customer!!!! #InfinitiofHoffmanRocks

Had an excellent experience with Infiniti at Hoffman Estates! We contacted them after hours on New Year's weekend. Even though they were closed, we received a text message response and then phone call the next day. Irwin and Mike answered all of our questions and sent us pictures of the car we were interested in. We applied for financing online and they delivered the car to us in Indy the next day! By far, the best car buying experience we've ever had. Would highly recommend!

Dodie was very helpful, he made the experience easy and relaxing, answered all our questions, has a great and fun personality, wouldn't want to go through anyone else, will be reccomending him to all I know, thanks again

I worked with Atanas for the QX60 purchase. He is a great sales person to work with. He was very professional, punctual and patient in our purchase journey. He was always available over the phone for a quick question and was very prompt in responding to my emails. We are very satisfied with our purchase journey with Atanas. I would recommend Atanas and Hoffman infiniti for business..