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Crestmont Buick GMC

(731 reviews)
Visit Crestmont Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (888) 830-6688 (888) 830-6688
Used (888) 551-6090 (888) 551-6090
Service (888) 830-5599 (888) 830-5599

Inventory

See all 182 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2023.
Crestmont Buick GMC has a wide range of new and pre-owned cars, from subcompact SUVs like the Buick Encore to larger trucks like the GMC Canyon or GMC Sierra1500. We offer a diverse selection of sedans, trucks, and SUVs to cater to various lifestyles and necessities. Our dealership is between Maple Heights and Mayfield and close to other neighborhoods, so we are only a short drive away.
Welcome to Crestmont Buick GMC

Service center

Phone number (888) 830-5599

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crestmont Buick GMC from DealerRater.

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BUYERS BEWARE! Purchased a used 2017 GMC Acadia with Darius Green on 5/20/2026. Literally drove it home SAME DAY and engine light came on alongside oil issue light with a message and loud warnings on the dash. Drove it back up to the dealership SAME DAY with promise of "it being taken care of and me being first priority." Never had the car in my possession for more than an hour LOL. Fast forward to today, 5/26/2026 | receive repair cost estimates from their service department of $4,000 worth of engine issues NOT COVERED by the apparent limited 90 day powertrain warranty. Silly me for thinking a dealer was trustworthy and honest with their advertising.

BUYERS BEWARE! Purchased a used 2017 GMC Acadia with Darius Green on 5/20/2026. Literally drove it home SAME DAY and engine light came on alongside oil issue light with a message and loud warnings on the dash. Drove it back up to the dealership SAME DAY with promise of "it being taken care of and me being first priority." Never had the car in my possession for more than an hour LOL. Fast forward to today, 5/26/2026 | receive repair cost estimates from their service department of $4,000 worth of engine issues NOT COVERED by the apparent limited 90 day powertrain warranty. Silly me for thinking a dealer was trustworthy and honest with their advertising.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I really hate leaving a review like this because I understand that life happens. However, after having to take the car to the dealership for the same problem 4 times, and when they finally fixed the car, the representative was rude. She threw her coworker under the bus and blamed him, made me feel bad for having an issue with my 2025 vehicle. I definitely would not recommend them for service for your vehicle. The Sales team amazing, and ironically the Service Manager seems to be nice as well, but I would buy my car there and have it serviced somewhere else.

I really hate leaving a review like this because I understand that life happens. However, after having to take the car to the dealership for the same problem 4 times, and when they finally fixed the car, the representative was rude. She threw her coworker under the bus and blamed him, made me feel bad for having an issue with my 2025 vehicle. I definitely would not recommend them for service for your vehicle. The Sales team amazing, and ironically the Service Manager seems to be nice as well, but I would buy my car there and have it serviced somewhere else.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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After receiving an estimate for the repairs, I asked them to check to see if the repair was under warranty. They found that it was under warranty and my bill for the repair was $0.00.

After receiving an estimate for the repairs, I asked them to check to see if the repair was under warranty. They found that it was under warranty and my bill for the repair was $0.00.

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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Brought vehicle in for warranty work. Fixed a different part not what I brought it in for.

Brought vehicle in for warranty work. Fixed a different part not what I brought it in for.

Rating breakdown (out of 5):
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3.0
  • Does recommend this dealer
  • Came in for service or repair
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It was good, I could tell Scott was new but he did a good job

It was good, I could tell Scott was new but he did a good job

Rating breakdown (out of 5):
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4.0
  • Does recommend this dealer
  • Shopped for a used car
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Very helpful, very understanding Very helpful and extremely understanding. Took the time to listen, showed patience, and genuinely cared about addressing my needs.

Very helpful, very understanding Very helpful and extremely understanding. Took the time to listen, showed patience, and genuinely cared about addressing my needs.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
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Professional, timely and s courteous Bought my last 3 cars there and will be back!

Professional, timely and s courteous Bought my last 3 cars there and will be back!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Best car deal Ive done, hands down! If they could find the Toyota Camry my son is looking for I would be back!

Best car deal Ive done, hands down! If they could find the Toyota Camry my son is looking for I would be back!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
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Speedy service. Excellent customer service .very personable and very friendly. All cost were explained upfront

Speedy service. Excellent customer service .very personable and very friendly. All cost were explained upfront

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Lance and the crew took good care of me quickly. Lance communicated well. He called me twice for more details.

Lance and the crew took good care of me quickly. Lance communicated well. He called me twice for more details.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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