Reviews
Listened and worked very diligently to what I wanted.
Listened and worked very diligently to what I wanted. Everyone was really friendly and receptive to me and my family and
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager
Dealership is very efficient with a very friendly staff
Dealership is very efficient with a very friendly staff that ensures you have a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business, Aaron, and hope to see you again soon! Josh Frick General Manager
As soon as I got to the lot I was greeted my my dealer
As soon as I got to the lot I was greeted my my dealer Doc. He immediately made friendly gestures to me and my other and made us both feel comfortable to be at the dealership. I told him my price range and he was perfectly fine and really good as negotiating with me. He made sure to crack jokes and leave a good smile out faces to help with the long process of financing a car. Shout out to Doc for making my experience memorable. Also shout out to the finance agent who was able to talk my rates down. I wish I could remember her name but she truly is an angel. I appreciate all the hard work she put into me having the best deal on my car. I would definitely recommend that people come here if they are a first time buyer or if they want people who care about their customers. Thank you York:)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi James: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Josh Frick General Manager
The service writer Morgan made it a great experience.
The service writer Morgan made it a great experience. Took company truck 2012 5500 Ram and did all the recall items. Made to call me when it was done.Great dealership to have thanks for everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Morgan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager
Dropped off truck at 9am Monday, got text at 10:15am
Dropped off truck at 9am Monday, got text at 10:15am about service, This was the last conversation I had with Josh until Tuesday morning at 10:00am. that truck was ready. Did not inform me that they had to get parts and would keep truck overnight.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jamie Freeman Service Manager
Rodney was a trip.
Rodney was a trip. He was so awesome about helping us find exactly what we wanted. Had a great time and Rodney was very perceptive to what we actually wanted. Thanks Rodney for being so patient and truly listening.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that Rodney had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Josh Frick General Manager
Great selection - had the very vehicle we were looking
Great selection - had the very vehicle we were looking for. Met Rodney and everything came together wonderfully! Great care by Rodney to make the deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Rodney was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Josh Frick General Manager
Rodney is Awesome.
Rodney is Awesome. He listened to us very thoroughly and was patient with us when going through the several vehicles we wanted to see. Rodney gave us his undivided attention. He found exactly what we wanted. Rodney was exceptional at getting the deal done right. Great job Rodney and thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at York Chrysler Dodge Jeep Ram of Plainfield, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Rodney, and it was a pleasure having you at the dealership. We appreciate your review! Josh Frick General Manager
My husband made connection with Rodney and in no time had
My husband made connection with Rodney and in no time had the Pacifica confirmed that we were looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words for Rodney, and for taking the time to leave us this wonderful feedback! Josh Frick General Manager
Brought my jeep in for a warranty work , 9:30 the guy
Brought my jeep in for a warranty work , 9:30 the guy processing my work said it would be done till 3:pm, so I went and walked did some errands, was going to start walking home , but needed to use the bathroom. Returned to York for that reason. While passing through the service are I was told my car work was done! I was very happy about that! But a more accurate escalation of when my car would be done would greatly be appreciated! Thank you for your concern!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jamie Freeman Service Manager
