Reviews
Had to have an under shield replaced.
Had to have an under shield replaced. Wes was very good about explaining everything and very customer oriented.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as a valued customer for many years to come! Jamie Freeman Service Manager
Doc was great, he answered all my questions and if he
Doc was great, he answered all my questions and if he didn’t know the answers he would find them out for us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review, Maria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Doc to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Frick General Manager
Said nothing was wrong with my truck and my scanner shows
Said nothing was wrong with my truck and my scanner shows a history code for injection timing performance
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jamie Freeman Service Manager
Quick.
Quick. Convenient. Nice. I really appreciated the quick, convenient service. Jarrod is a nice person.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager
The experience was fine, the only complaint was I felt
The experience was fine, the only complaint was I felt there wasn't enough communication. I was the one initiating the communication but in my mind, the service department should have been the one initiating.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Jamie Freeman Service Manager
Great staff, a pleasure to deal with.
Great staff, a pleasure to deal with. Looking forward to receiving my Grand Cherokee L on Monday!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review, Bill! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Frick General Manager
Excellent care aware of my needs Very courteous and very
Excellent care aware of my needs Very courteous and very quick to get me taken care of
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager
They are a very professional group of people who are
They are a very professional group of people who are attentive to your needs. They answer your questions with honesty and integrity. "Doc" was pleasant and professional. We would request him again if his services were needed in the future. He would also be the person we would recommend to friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that Doc had the opportunity to provide you with great service. We thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Josh Frick General Manager
Wonderful customer service.
Wonderful customer service. Quick and thorough service as well. Matt was great and took care of us.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager
Service department doesn’t answer the phone and doesn’t
Service department doesn’t answer the phone and doesn’t respond to messages. Was told they corrected my electrical issue and everything tested ok. Truck died the very next day and had to return for them to fix the issue they just told me the day before was corrected
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Craig, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Haeick rhaeick@yorkautomotive.com
I have been in contact with multiple people at your dealership and it always ends up the same way. I explain what occurred, u pretend to listen and say you’ll contact me back once you’ve researched my claims. Then I never hear from you again because you find out I’m correct and you aren’t gonna do anything about it!!!