Reviews
Solid experience for my first time getting a car, had a
Solid experience for my first time getting a car, had a tiny headache with nearly every option I looked at being moved to another store or just shortly being sold before I asked, but it's a dealership and I understand that can't be avoided. Doc was wonderful and patient in finding me something that I liked and was confident in. My test drive was from one location to another and it was a long one but we had a blast pretty much laughing the whole way out there to pick up the car. I'd definitely recommend someone to come here for their own vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Justin, for choosing York Chrysler Dodge Jeep Ram of Plainfield! Josh Frick General Manager
I was very appreciative of the quickness of being able to
I was very appreciative of the quickness of being able to get my car in on short notice, and it was serviced in a timely matter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team, Theresa. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager
The gal that met me when I pulled in was so nice and
The gal that met me when I pulled in was so nice and reassuring that my jeep would be take. Care of and I would have a ride. She checked on me several times while I decided to get my oil changed also. The man who I dealt with was very nice and very reassuring also that the jeep will get fixed and it can be driven until my appointment. They were all very nice !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager
Everyone was great and worked hard to get me an my family
Everyone was great and worked hard to get me an my family a sweet ride an something safe an spacious for the kiddos !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us, Samuel. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Frick General Manager
Friendly staff and an easy, nice experience!
Friendly staff and an easy, nice experience! I I would recommend York auto group and the salesman “Doc”
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear that Doc and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Frick General Manager
It’s an excellent mechanical workshop, and I’m going to
It’s an excellent mechanical workshop, and I’m going to recommend it to my friends..... They helped me with my truck, and the truth is that I feel very good with that, and the work they did was very good, and now I feel very satisfied thank you!!!!!!!!??
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager
It was great we have known the advisor and the tech that
It was great we have known the advisor and the tech that did the work for about 20 years, and the CFO Rick Haick for the same time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, John, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager
Air pressure was never checked when rotating tires.
Air pressure was never checked when rotating tires. All tires had different pressures. Developed a leak from bead before I even got home.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rick Haeick rhaeick@yorkautomotive.com
I was able to get in quickly.
I was able to get in quickly. I spoke with Jamie and Matt when I arrived. They got with Dylan to order the parts and had Robert fix my car the same day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager
Dealership played games with pricing in an attempt to get
Dealership played games with pricing in an attempt to get me to buy a new truck. Couldn't get returned phone calls back. Seemed unwilling to provide information in any other way than in person. Never was able to obtain a final price until I got to the dealership to finalize paperwork. Didn't even know interest rate until signing final paperwork.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rick Haeick rhaeick@yorkautomotive.com