Reviews
Fixed the issue quickly Friendly staff and the facility
Fixed the issue quickly Friendly staff and the facility was clean. The waiting area was comfortable. Quick service and convenient hours.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jamie Freeman Service Manager
They are quick they get straight to the point and I give
They are quick they get straight to the point and I give you the best answer or solution possible without beating around the Bush.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jamie Freeman Service Manager
Did an amazing job.
Did an amazing job. My truck is running like new.very impressive work in performance
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager
My experience with Chrysler Dodge Jeep Ram was awesome,
My experience with Chrysler Dodge Jeep Ram was awesome, the dealership was able to find and fix my car issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager
In and out of Service Department ahead of schedule.
In and out of Service Department ahead of schedule. Communications during service were very timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager
My vehicle came out with more problems than it went in
My vehicle came out with more problems than it went in with. Appointment scheduled for Monday. Got back Wednesday. Now I have an exhaust leak and a vibration. Took it back Thursday, technician confirmed exhaust leak and vibration. Service advisor said call Monday and schedule appointment. Why weren’t the issues addressed immediately? I just want my Jeep fixed.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Haeick rhaeick@yorkautomotive.com
always easy to work with and very professional.
always easy to work with and very professional. I've gone there for years and always been pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager
Nothing was explained during pickup.
Nothing was explained during pickup. Quote price changed, oil was supposed to be changed, oil tag not updated. Oil gage not reset. Not the service I normally receive there.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager
Mr. West was very helpful in going over upcoming
Mr. West was very helpful in going over upcoming maintenance needed for my Jeep and scheduling my appointment. When I brought my car in Mr. West played a key roll. All the people there were very friendly and I would recommend your dealership to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager
The service was good, communication was good.
The service was good, communication was good. The technician seemed very professional and helpful. Thank you
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business, Brian, and look forward to your next visit. Jamie Freeman Service Manager