Reviews
The Financing department was shady, and the service
The Financing department was shady, and the service department was horrible. They lied and cut corners. I regret doing business in Plainfield.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rick Haeick rhaeick@yorkautomotive.com General Manager
Rodney Taylor (Eddie Murphy) made this such an easy and
Rodney Taylor (Eddie Murphy) made this such an easy and fun process! He went above and beyond to help make this happen for me! I will definitely see him for any future vehicles!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Bonnie, for your feedback on your recent visit to York Chrysler Dodge Jeep Ram of Plainfield. It's great to hear that Rodney was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Rick Haeick General Manager
Rodney was spot on from the first time we met!
Rodney was spot on from the first time we met! He is very helpful and has the best customer experience you can ask for! He came in on his day off to meet our needs! Anyone looking to purchase a vehicle should give Rodney a shot!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rodney met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Rick Haeick General Manager
Car was left dirty mechanic fingerprints on, lost bolts,
Car was left dirty mechanic fingerprints on, lost bolts, and still didn’t repair , $400 diag fee and feels like they are guessing at what’s wrong.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rick Haeick rhaeick@yorkautomotive.com
Rodney is hands down the most amazing salesman I have
Rodney is hands down the most amazing salesman I have ever met at a dealership. He is straightforward easygoing and makes you feel very comfortable. He has an incredible way with people and making people smile. I couldn’t have asked for someone better to help my mom get a vehicle. Thank you Rodney for being so helpful and amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, , Cait, and for taking the time to leave us this wonderful feedback! Rick Haeick General Manager
Josh Frick is awesome!
Josh Frick is awesome! Service done when they said it would be done. Great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Josh had the opportunity to work with you, and we are thrilled that you found your experience with us here at York Chrysler Dodge Jeep Ram of Plainfield to be a positive one. Please don't hesitate to reach out if you need anything else. Jamie Freeman Service Manager
Awesome job clean very helpful and knowledgeable had a
Awesome job clean very helpful and knowledgeable had a blast Rodney is a great salesman
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Rodney was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rick Haeick General Manager
Very personable dealership.
Very personable dealership. They give you that local vibe not a big corporate setting. Rodney is great will hustle to get anything he can done for his customers. Highly recommend
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Rick Haeick General Manager
Negotiations did not go as well as I hoped in the
Negotiations did not go as well as I hoped in the beginning but Quintin and Mike S worked with me over the phone after I had to leave and worked tirelessly to ensure that I was happy with my deal. Overall happy with my experience and would deal with Quintin and Mike again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Robert, for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Rick Haeick General Manager
Communication was not great, had to call several times to
Communication was not great, had to call several times to get an update, didn’t get a call back when I left messages.
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- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rick Haeick rhaeick@yorkautomotive.com