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York Chrysler Dodge Jeep Ram of Plainfield

(2,332 reviews)
Visit York Chrysler Dodge Jeep Ram of Plainfield
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 1:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–1:00pm
Sunday Closed Closed
New (844) 385-8842 (844) 385-8842
Used (877) 796-4466 (877) 796-4466
Service (877) 836-9031 (877) 836-9031

Reviews

(2,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of York Chrysler Dodge Jeep Ram of Plainfield from DealerRater.

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Rodney was a pleasure to do business with and the

Rodney was a pleasure to do business with and the Gladiator came in sooner than expected!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle and thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Your feedback and rating mean a lot to us. We're glad Rodney was able to help, and we hope to see you again! Rick Haeick General Manager

Rodney was amazing from the start to end of the entire

Rodney was amazing from the start to end of the entire process. I went in just to see what there was on site, as I was shopping around with offers from my previous dealer on the table, and were hard to beat or even match. That didn't deter Rodney from gaining me as a customer. I showed him what the other company had written down for me as an offer, he said give him a minute and see what he could do, and the same day he came through with the same offer. That's just the beginning. I end up test driving and noticed I just wasn't feeling it, something was missing. I let Rodney know, and he remained persistent and brought me something he knew I would like but warned the price may be a little higher from the offer. I said I understand, I drove it, loved it. And then it was time to talk numbers. The numbers were great but not where I was comfortable, we sat and worked out different cases, and long story short I ended up with the vehicle I wanted, at the price he promised, plus it was a higher trim line!!! I couldn't be more happy with my purchase from Rodney Taylor and the team at York! Definitely made a repeat customer out of me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Rick Haeick General Manager

I am much pleased with Rodney's dedication to get me into

I am much pleased with Rodney's dedication to get me into my dream truck. He made the process very smooth and thorough. Rodney is definitely as asset to the dealership and you guys should be very blessed to have such a man with much passion in what he does. Rodney, thank you so much for your kindness, uplift spirits and you definitely made my day. Thanks for your awesome customer service and I will definitely be informing friends and family to come see you because you are awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Rick Haeick General Manager

Didn't fix all that was requested, didn't honor online

Didn't fix all that was requested, didn't honor online pricing, took way longer than stated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rick Haeick rhaeick@yorkautomotive.com

They keep up to time with excellent maintenance job ,good

They keep up to time with excellent maintenance job ,good customer care service, take time to listen to you and get the job done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

I was pleased to receive wonderful and attentive service.

I was pleased to receive wonderful and attentive service. York always does an outstanding job of providing great choices and selections.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rick Haeick General Manager

Didn't fix all that was requested, took way to long,

Didn't fix all that was requested, took way to long, didn't honor on line pricing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rick Haeick rhaeick@yorkautomotive.com

It was a great experience and we ended up with a better

It was a great experience and we ended up with a better deal than we expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing York Chrysler Dodge Jeep Ram of Plainfield! Congrats on your new purchase, and let us know if we can be of any more assistance! Rick Haeick General Manager

The service was great not even lying Rodney made sure

The service was great not even lying Rodney made sure everything was good with my family and the car. Definitely recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Your feedback and rating mean a lot to us. We're glad to hear that Rodney was able to help. Congratulations on your new vehicle and we hope to see you again! Rick Haeick General Manager

I was there for an oil change, in and out within an hour.

I was there for an oil change, in and out within an hour. Found I needed new rear brakes. Left and had lunch, decided to have the brakes fixed. Went back to York and was in and out very quickly with new brakes. She is a very friendly and professional lady. It's a pleasure working with her and I feel confident when I leave the establishment that my car is safe to drive. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

Consumer response

Hi

Consumer response

No response.