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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 10:00am to 4:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Expert Customer Service in Service!

I have had the pleasure of working Mike Weinstein, Jacqui MacAtee along with their colleauges (Derek I. , Steve U., Dean D., Kendyl M., Chris G., Chris R. and DJ D.) over many years of Jeep Grand Cherokees under the Mopar Maximum Care Warranty on my pre-owned vehicle purchases! Mike is a solid professional in the area of service and as such, he goes that extra mile to make the service experience positive! Jacqui is always wonderful to connect with when calling Shuman and she is an expert in customer service as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We're thrilled you've had so many great experiences working with our team. That is what we always strive for. Please reach out if we can help you with anything else!

Petro grand cherokee

I wanna start off saying thank you for the mangment at shuman for giving me a great deal on buying my new 2018 grand Cherokee. I called there and Anthony helped me out got me a very good deal that me and my wife could afford so we came In on Saturday and Anthony got us all set up in the matter of a hour n half and we got to take home our new vehicle for the New Years holiday thanks so much for all your help Anthony I recommend you go see him for a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You're welcome! Thank you for the kind recommendation regarding your experience with Anthony! Our whole team was glad to have the opportunity to help you and your wife into a new Grand Cherokee. We hope you enjoy it! Thank you for choosing Shuman!

Great!

Amy was very helpful and did a wonderful job. I'm looking forward to driving my new Jeep. I would definitely recommend working with her to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback about Amy! She is certainly an asset to our team. We hope you're loving your new Jeep!

great very satisfied

nick was courteous, knowledgeable. he stay late on a holiday weekend to complete the deal. it was important for me to get the van and he made it happen.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new van, and thank you so much for visiting us to help you find it. We are thrilled you love it so much and know you are going to enjoy it for many years to come. If you have any more questions or need anything else, we would love to serve you again in the future. We hope you have a wonderful day!

Accommodating and Friendly

Working with Kurt over two months on one specific truck. I travel for work so most of our correspondence was over email. He always responded and was very helpful even though we had never met. The whole process was informative and everyone took the time to answer all my questions. They are a great dealership and if you are looking for a new vehicle I recommend a stop at Shuman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that Kurt took such great care of you! It's good to know that his communication was always prompt, and that he got all your questions answered. That level of customer service is what we pride ourselves on. Thank you for your great review, and congratulations on your new truck!

Great experience.

We had a great experience at Shuman's dealership when buying our Cherokee Trailhawk, Nick is a great Sales Consultant, he provided clear information and helped us get exactly what we were looking for,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback about your recent experience with us! We pride ourselves on knowledgeable and honest staff members, like Nick, and we are delighted he was helpful with your car buying experience. We hope you are enjoying your new Cherokee Trailhawk, and we look forward to working with you again!

Very Satisfied

We've been dealing with Shuman Motors for nearly 30 year. It has always been an excellent experience in every way. Would recommend this dealership very highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, we really appreciate your recommendation! We strive to gain your loyalty by exceeding your expectations and providing complete customer satisfaction, and we're proud to know we have provided that for you. We truly value your business and your continued loyalty here at Shuman. We look forward to your return!

The best of the best 3rd car in 3 years

This dealership is the greatest dealership it is my 3rd car in 3 years Anthony is the best salesman I have ever dealt with. Anthony deserves a raise. Usually always dread going to the dealer but this was the easiest car transaction ever. Anthony went above and beyond to make sure me and my family were happy even came out to the car to show us all the new things and how to use everything in the car. The best part about all this is we got the best deal in town. Couple of my colleagues got the same car and in my opinion are getting ripped off they went to Golling and Southfield don't waste your time come see Anthony for the best service and the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nick, thank you so much for the recommendation and 5-star review. It is awesome to hear that you have returned to Shuman Chrysler Dodge Jeep Ram not only once, but twice! It's great to know that we were able to exceed your expectations of what the car buying process could be. Anthony will be ecstatic to hear your kind words. We look forward to seeing you again in the future!

New Jeep and great service

This was a wonderful experience at Shuman Jeep in Walled Lake. This was my first Jeep and I had a great experience. I've never had a good experience at a dealership; I feel the customer service and experience is lacking at most dealerships now a days. I didn't feel that way at all at Shuman. Tim Dalsasso was professional, kind, informative and helpful to a first time, never owned a Jeep, person who knows nothing about cars. Tim and Bob have made a long time customer out of me and my wife. At the end of the experience, Chris Quackenbush was very helpful with signing all the paperwork and properly explanning all my opinions before departing. Moreover, I had my children with me during the experience; everyone at the dealership was so helpful in watching them while making my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for the kind feedback about our staff! We couldn't be more thrilled to hear how wonderful your experience was! We are so happy that we were able to show you how great Jeep's are!

Made to feel a valuable customer

Nick was very concerned with helping me make the best decisions for my particular needs. He explained details and answered all my questions while making sure I had a good grasp of those details. I never felt any pressure or rush,,,a great experience. I'm a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that Nick was able to provide such a great experience for you! Thank you for taking the time to let us know!