Reviews
Great experience
From start to finish this was a great experience! Amy was straight forward and to the point and got me the deal I had asked for. This was a great dealership and will recommend to friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, it's good to hear that you had a great experience with Amy. Thank you for your business and time!
FCA Recall - Software Update
Made an appointment, they took my Ram right away, did the work and even washed it before returning it to me very quickly. I was very pleased with the quick turnaround time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our goal is to get you back on the road as soon as possible! We're glad your experience was a great one. Thanks for stopping by!
Exciting and Easy
Joe Nicles found the exact car I wanted and gave me a great deal. I received a lot for my trade in and the paper work process was simple.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear that you enjoyed working with Joe and that he was able to deliver exactly what you were looking for at a price you loved, Alex! Welcome to the Shuman Chrysler Dodge Jeep Ram family and we look forward to earning your business each and everytime we see you!
Excellent Customer Service!!
Dean and his team have gone above and beyond to help diagnose and fix the issues with my car. He is friendly, informative, and very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Above and Beyond
Kurt Daehnert is an absolute star. Fab Fours, Inc has been looking for a 2018 Jeep JL to hit a lot since the first of December and through the wonders of social media we spotted a picture of the JL on a showroom floor and I was able to blow the image up to get the dealership name. In a matter of less than one hour, Kurt had to me the application, buyers order and finance approval... DEAL DONE!! Our owner is flying out tonight to pick the jeep up and drive it back to Lancaster SC where we will begin fitting it with our aftermarket accessories. With Kurt's efficiency we are ahead of the competition with first to market products for the JL line. Thanks Kurt, I know we will be working together again on more deals!! Jennifer Horne Fab Fours Director of Procurement
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, we're excited to know that we were able to help you get a leg up on everyone else with the quick turnaround time that our salesman, Kurt, was able to deliver! Congrats on the amazing and new JL and good luck!
AndyY
Anthony was a great salesmen on leasing me my new ram Laramie I have always leased ram Laramie before and I walked into Shuman Anthony was the first to approach me and got me out of my old Laramie and into a 2018 Laramie I also had a dent in my old truck and the manager helped out great with making a fair deal for the new one and taking care of my dent on my old one. Thanks for all the hard work go see Anthony for a great deal!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear that Anthony was able to help get you into a shiny, new Laramie, Andy! We're happy to hear that he was also able to help you with turning in your old truck and getting the dent fixed! Please let us know if there is anything else we can do for you!
In and out!
I knew what I wanted. The Durango that I wanted was shown online and was on the lot. I spoke with Nick, said I was coming in and he made it happen. No games, no talking about one thing and doing another. Very straightforward. Literally picked it out one day and picked it up the next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, this is wonderful to hear! Our customers' needs always come first, so we were more than happy to make that happen for you. Enjoy that new Durango, and if you need anything more from us just give us a call!
Easy and Helpful
Easy purchase and friendly staff. Gave me a great deal on my trade in and financed me. They were really good at helping with a couple requests I had as well. Wouldn't hesitate to use them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, Todd! We're glad that we could get you what you needed at every step, and it would be our pleasure to work with you again if you should need anything else from us. Have a terrific day!
Exemplary Service
Dean Decker was knowledgeable, professional & helpful. He delivered what he promised within a day. A rental car was given to me when an overnighter for my vehicle was necessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the review! We are proud to have earned that 5-star rating, as that quality of service is what we expect to provide for all of our customers. Let us know if we can be of further assistance, and have a great day!
Excellent Service from Everyone and with a smile always
I have been going to Shuman for more than 20 years for sales and service. As my sales professional has recently left. Tim was able to slide in with out missing a beat. Tim also appreciates your time and never makes you wait. Everything was complete for the time of pick up and I was in and out in a very short period of time. What I like about Shuman everyone smiles all the time, and always happy to assist any way they can.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate the 5-star review! We always strive for excellent customer service and it's great to hear that we have continually provided that for you. We will certainly pass along your kind words about Tim, he will be thrilled to hear them. If there is anything else you need, don't hesitate to reach out. Have a great day!