Reviews
Nick was excellent help. Will return to work with him again.
Nick was excellent to work with. Laid back and not pushy at all. He helped out with everything he could over the phone and email. Definitely made an impression.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to know that you were well taken care of by Nick! Thank you for doing business with us and we look forward to seeing you again soon.
Car Repair
Brought my Dodge Durango in for service (water pump) They took care of everything quickly and made sure I would be all set with a rental. They worked so promptly I didn’t need a rental and my car was done by 530pm. Took it in around 10am. I was sure that I wouldn’t have it before the holidays so it was stressful! Not here, they were quick and awesome! Thank you dodge!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're pleased to know that you were taken care of by our service team. Customer service and satisfaction is very important to us and we do our best to treat our customers like family. We look forward to seeing you again soon!
Excellent service
Kurt went above and beyond expectations to help us choose the features we wanted on our new vehicle and to make sure it arrived in the time frame we needed. He was easy to reach and talk to and always answered our questions thoroughly and promptly. I would (and already have) recommend Kurt and Shuman highly. We absolutely love our new Hybrid Pacifica!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andrea, thank you for your kind words about Kurt! We're so glad that he helped provide you with an enjoyable car buying experience. We aim for 100% customer satisfaction at every stage of your car purchase, and we’re delighted to hear that you received that. Enjoy your new Hybrid Pacifica!
Brake light bulb replacement
On December 18, 2017, someone at the Kroger's parking lot in Novi alerted me that my right rear brake light was not working. I called the dealership Service Department at 3:00 p.m. and they took me in at 4:00 p.m.. They were very busy and squeezed me in. Dean Decker, Service Advisor, met me as soon I drove in the Service Department. He assessed the problem, told me the cost and took care of it. I have always had my Chrysler Sebring 2010 serviced there since I purchased it there. Mike, my original Service Advisor, was also there taking care another costumer. As I was in the Waiting Room, a high school group was playing Christmas music to the delight of the costumers and the dealership staff. Carmelo Greco
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carmelo, thank you for being our customer. It's great to hear that you were well taken care of! Please let us know if there is anything we can do to further assist you. Have a great day!
This was the best experience
The best experience I had purchasing a car from TimDalsasso. He was pleasent and knowledgeable and worked for us the consumer. I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and recommendation, Rochelle! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Tim. Congratulations on your new vehicle and come back to see us anytime!
Happy with their willingness to work with me
Had a great leasing consultant to work with and helped me reach my goals to get the car I really wanted. Very happy with my final deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad you had a positive experience with us. Thank you for your business and for taking the time to leave a review!
Great rrsponse during walk in visit for service
These guys always try and get your issue resolved ASAP. Had issue with broken spray for windshield fluid. They had the part and were able to get to it same day. Nephew had to drive back to University first thing Monday so needed it done Friday,. They made it happen. Not a big dollar repair for them but huge for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy we were able to get you back on the road so quickly! Thank you for taking the time to share your recent service visit with us. We appreciate the kind words and look forward to working with your again in the future!
Great Service
Service is great. Dean Decker keep in informed and provided me with loaner while my repair was being completed. Mike in the Service area was also very helpful when Dean was with other customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about our service and our team! We truly do appreciate your feedback and five-star rating. Please let us know how we can help with your vehicle needs in the future. Thank you!
Efficient and Accomodating
I came in without an appointment and explained to Mike what was happening with my Jeep. He listened to what I had to say and quickly worked to help me out and get me on my way. A very helpful and friendly team they have here, and an overall great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Meghan, thank you for sharing your experience with us. We're glad it was a positive one and that you were well taken care of by Mike! We look forward to seeing you again soon.
Great car lease experience
I had an excellent experience leasing my new Jeep Cherokee from Amy Luoma at Shuman Chrysler, Dodge, Jeep, Ram. She was organized and listened to my needs and made the experience efficient and easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how great Amy was for you! We really appreciate hearing it!
