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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service!

My experience buying from this dealership was top-notch! Vincent gave us a great deal and went out of his way to make sure we got what we needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! Vincent will be thrilled to hear your kind words. Please don't hesitate to let us know how we can be of assistance to you in the future. Take care!

Service

Excellent service experience. Service writer, Dean Decker, was friendly and knowledgeable. Service was completed before the promised time. Shuman and Dean Decker communicated via email, reminding me of my service appointment and emailed me when my service was completed. Very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Shuman Chrysler Dodge Jeep Ram to service your vehicle, Ruthann. We want every customer to feel comfortable and informed at every step of the service process. We strive to gain your loyalty by exceeding your expectations and providing complete customer satisfaction. Let us know if you need anything in the future.

Purchase of New Vehicle

Shuman Chrysler Dodge has always been a great, friendly dealership. You are not pressured into a vehicle or any options that you are not wanting or comfortable with. I highly recommend this dealership. They have the most competitive prices around and fun to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your recommendation! Customer service is one of our highest priorities and it's great to see you really enjoyed working with our team to find your new ride. Thank you!

Great!

This is the second Jeep that I have purchased from Shuman. Mike Yezak was my salesperson for both purchases. I would highly recommend him if you are looking for a new car. He understood my time constraints and busy schedule and made sure that all my questions were answered. Everything was handled as expected and I am enjoying my new Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for coming back in to see us again! We appreciate the recommendation and are glad to see you're really enjoying the new Jeep. Please let us know if you need anything at all!

Satisfied new customer

As new customers we were very impressed with the service that Steve H. provided us. He did a good job explaining the discounts and the different options we had to fit our budget and needs in order to find the right car. My husband and I were very satisfied with the services that was provided with Shuman Chrysler and we would recommend them to our friends and family. Jennifer and Doug Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation, Jennifer! We're glad to see you and your husband have really enjoyed working with our team and we hope you'll come back to see us again soon!

Great Experience

I called the dealership requesting assistance with my lease as the maturity date was closing in fast. I was contacted Tim Dalsasso, our salesman whom listened to my needs and researched their inventory for the best deal on a Black Friday event. I needed a car in two days, and had to act fast. Tim identified the best car based on my needs with not only the best lease price, but with the most value. Tim understood my needs exactly, and with the sales staff, had my sales agreement pre-populated before I arrived at the dealership. Once there, Tim provided multiple options available to me. After ensuring all my needs were met, the finance team worked with me to complete the deal in an extremely efficient manner, taking the time to explain all the paperwork. This is our 7th vehicle from Shuman and I am going back next month as my wife's lease will be maturing. Always a pleasure working with the Shuman Sales Team! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you so much for your continued support, Marc! Customer service will always be a top priority for our team and it's great to hear you've had such great experiences working with Tim and the rest of our team. We'll be looking forward to seeing you again soon!

Lease turn in

Excellent experience with lease turn in and purchase of new vehicle. Tim D and Chris Q were friendly and professional. Very courteous relaxed atmosphere. I feel like they really listened to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's what we aim for, Lisa! Customer satisfaction is our number one goal and we'll do whatever we can to make sure you're completely taken care of whenever you come in to work with us. Thank you!

Very good service. I was in and out.

Great service they took the car and got it back to me within an hour. Fixed other problems that I had not realized were there and fixed it without a longer wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're always here to help! We know you might have other places to be so we'll always do our best to make sure that you're back on the road as quick as possible. Thank you!

Outstanding experience

Beyond thrilled with the kindness of everyone at this dealership. Beyond impressed with how warm and friendly they all are, in additional to providing exceptional service and being a dealership that genuinely cares about their customers! Highly recommend to anyone looking for a dependable and fair place to lease or buy their next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's what we like to hear, thank you for your recommendation! We truly do care about all our customers, and we're glad that you experienced a high quality of service. Come back any time!

Service-Mike Weinstein and Tyler H./Tech

Mike Weinstein and Tyler H./Tech were absolutely fantastic! I have had numerous cars and never did I have the service that I received on November 16, 2017 to have my radio replaced. They genuinely cared about not just the service but my convenience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this with us! We're delighted to hear you enjoyed your experience with us. Mike, Tyler, and the entire team always strive to provide the best possible service for our customers. It's something we take great pride in at Shuman CDJR. If there's anything else we can help you with, please do not hesitate to ask. We're always happy to help!