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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Tim and Chris get the deal done!

Tim Dalsasso and Chris Brough were a pleasure to work with. Unlike the games played at other dealerships Shuman is up front and a class act all around. Thank you for restoring my faith in the car buying process!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the positive review! We're glad you were able to work out a no-hassle deal with Tim and Chris. Come again soon!

Would buy another car from Shuman!

Found Alex Musto and bought the vehicle within days. I found him to be honest and he went went the extra mile to deliver the vehicle to me. The Chrysler Pacifica Touring L is beautiful. Overall I am thrilled with the whole experience. Thank you Alex from Suman Chrylser.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Kim, Thanks for the great review! We're so glad you found a vehicle you loved. How is the new Pacifica treating you? We will pass on your kind words to Alex. Let us know if you need anything else!

Engine light

Shuman did an awesome job. Service writer Mike Weinstein supplied me with a free rental car while his technician Chris fixed the problem. Same day service, great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, George! We're glad that Mike and Chris provided you with a top-tier experience. That is what we always strive for. Please reach out if there's anything else we can do for you!

Tune-up, transmission fluid and oil change

Chris Graham worked over the phone with me to set up an appointment. I knew I needed an oil change and he checked my records and noted that I also was due for a tune-up and a transmission fluid change. Chris was able to get me into the dealer the very next morning so I left the car there late the night before. I asked for the car to be ready by 4pm so I could avoid rush-hour traffic. They over-achieved and it was ready by shortly after the noon hour. I picked up my 9 year old mini van, all freshly washed, and went home a happy camper. Good work, Chris, in helping me on the service needs and in getting the job done in a timely manner. Much appreciated! Opa Mueller [yep, that's grandpa Mueller]

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's always a pleasure to hear when our customers are completely satisfied with the team's attentiveness to their needs, and we're glad that Chris was able to take care of everything for you. Thank you so much for sharing your experience with us and we look forward to helping you again in the future!

New lease

This is the 5 vehicle and lease from Shuman motors and like always they are customer focus and understand the importance of quality service in all their departments. The sales consultant Amy Louma did an outstanding job working around my busy schedule and used all communications means to stay in touch with me and secure the car and deal I needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback about our team! We truly appreciate your continued trust in us here at Shuman Chrysler Dodge Jeep Ram. We look forward to continuing to work with you in the future!

Went in to purchase a new car and was a great

Experience from start to finish. Had dealt with Kurt at another dealership and was absolutely wonderful. Will definitely use him for all additional purchases. Very pleased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing, Jeffrey! Kurt is definitely a fantastic addition to our team that we won't take for granted, and he'll be so pleased to hear your positive compliments towards his help. Congratulations on your new car and welcome to the Shuman family!

We had bought my husbands car through Kurt at another dealer

And loved him so much we followed him to this dealership! So glad we did! Walked out with a great new car and love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

How wonderful! Kurt's definitely an excellent addition to our team and he'll be so pleased to hear that his positive customer service is what brought you back to him. Thank you for sharing and congratulations on your new car!

GREAT SERVICE

Friendly, professional, quality service department. Been going there for over 20 years. I still see a lot of the same faces too...like Mike Weinstein--thanks! The girls in the cashier dept. are very friendly and went out of there way to get me the best price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's always a pleasure to hear when our customers feel like a part of the family, and we're so happy that you continue to enjoy your experience with us, Judy! Thank you so much for being a part of our family and we look forward to helping you even more in the future!

Oil change

Service adviser Dean Decker was prompt to greet me, professional and very polite. Oil change was completed fast! Waiting area is clean and comfortable; coffee available to those so inclined.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you had such a great time working with Dean! Thanks for the excellent rating and review, and be sure to let us know if there's anything else that we can do for you!

Excellent service from Noah

Noah was helpful from beginning to end, and did a good job of communicating what was really important to us. He was prompt and flexible and willing to work with our busy schedule. We appreciated how hard he worked for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tony, thank you for sharing your experience and your kind words about Noah! We believe in clear communication and it's great to hear that Noah delivered on this ideal. We hope the example he set will have you coming back to the dealership for any future car needs as well. Thanks again!