Reviews
Helpful Service
Dean Decker did a great job expediting my service on a Saturday morning when I told him I could not wait the usual amount of time. When I had a follow-up question, he promptly replied to my email. He was friendly, calm, and helpful throughout.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent feedback! We are glad to hear that Dean was so accommodating during your recent service visit. Come back and see us if you need anything else!
Friendly and honest service advisor
Dean Decker was my service advisor, and I appreciated his attention and care. He knew I needed my car back by a certain time, and pulled the right strings to make it happen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5-star review, Ozzie! We know your time is extraordinarily valuable, so we are very pleased that Dean was able to meet your schedule without compromising the quality service we expect to provide. If you need anything else, please let us know!
Very Friendly
Very friendly and helpful with the purchase of a Chrysler 300 AWD for my elderly father. Car was just like brand new — clean as can be!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We always want our cars to be nice and clean when you purchase them. We're happy that we could assist you in buying a vehicle for your father. If you need anything else, let us know. Congratulations on your new car!
Best dealership EVER!
I have been a customer of this dealership for over 40 years. I keep coming back because the sales staff is cheerful, professional, helpful, and I always get a great deal from their large inventory! Lots of choices! The service team is great! They always do the work as promised and I often get my van back before the promised time . . . and it has been washed . . . and the work is done right the first time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Diane, thank you so much for leaving us such a stellar review! We enjoy working with you each and every time you visit us, and we're incredibly pleased to hear that both our sales and service teams have taken care of everything you have needed. Please don't hesitate to give us a call if you need anything else, and we'll see you again soon!
Awesome guy and treatment
Great guys, very helpful, kind, make sure you know everything about the vehicle, (no small letters) take responsibility for anything that needs fixing. Had a key that didn't work; they immediately made a new key.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is what we strive to achieve, Leah! Thank you for taking the time to leave us such positive feedback. We truly do value and appreciate your business with us. Please let us know how we can help with your vehicle needs in the future.
Thank you Mike Yezak! Love my new Jeep Wrangler!
I bought a 2018 Jeep Wrangler from Mike Yezak. It is the second Wrangler I purchased from Mike, and this purchase was once again outstanding from start to finish thanks to Mike's sales experience and his attention to details and customer service. The Shuman Service Department is also excellent. It's well worth my trip across town. The ladies on the phones & in the office are top notch. Your call won't get lost, and if you need a manager, you will be satisfied after you talk to them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's what we like to hear! Thank you for choosing Shuman CDJR to purchase your new Jeep. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. We hope you're enjoying that new Wrangler!
A great dealership
My wife and I have been customers of Shuman for nearl 10 yrs and it's because of people like Mike Yezak. He is always patient and kind and will always put in the effort to make working with him a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! Mike will be so happy to hear your compliments! Thank you for choosing us!
Efficient, friendly service with a smile!
We needed repairs on our 2011 Town & Country. Mike Weinstein took care of us quickly and efficiently and we had our vehicle back to us within 24 hours. Great people to work with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are so happy to hear you had a great experience with us! Mike will be so pleased to hear your kind words! Come back and see us again soon!
Service center
I had my Pacifica serviced today. The service advisor, Dean Decker, was very helpful, took time to explain the service need that I had, communicated well the type of work that would be done and called when the work was completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are glad to hear Dean was able to help you out! Thank you for choosing us! We look forward to seeing you back again soon!
New Ram Truck Purchase
The Sales Consultant (Alex Musto) helped find the Truck that best met my needs at a good price, provided me options for purchasing vs Lease and worked with his team to get me a good trade in value. The Finance Manager (DJ) did a great job also explaining other options and with obtaining a good rate. The entire team from sales to vehicle prep were efficient and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!
