Reviews
Great Service Advisor(s)
Two recent visits to Shuman for oil changes for our Town and Country and Jeep, Tim Ferrin went the extra mile and recommended warranty work for an issue I had no idea was occurring. Clearly he represents the ideal advisor, and should be commended for his attention to detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we love to hear! We pride ourselves on knowledgeable and honest staff members, like Tim and we're delighted to hear that you were provided with an exceptional experience by him and with the service on your Jeep and Town and Country! If we can help you further in any way, please let us know. We appreciate your business, review, and kindness. Hope you come back to see us again!
"Outstanding Service Advisors"
Every service experience is excellent thanks to Mike Weinstein and Tim Ferrin. I will continue to drive across town because I appreciate their outstanding customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gloria, thank you for going the extra mile across town to do business with us! We appreciate the quality review and will continue to strive to make our customers happy. We hope to see you again!
Odish Family
Came in and got two cars on the same day from Anthony Babby. The experience was easy going, fast, and there were no hassles. He knew exactly what he was doing and gave our family the best deal for two cars. Thank you for the great customer service and I plan to lease from Anthony again. Great salesman!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Odish Family, thank you for your business and the kind words. We're glad Anthony and the rest of our staff could take care of your needs quickly and efficiently. We look forward to seeing you again!
Great customer service
Earle Braley was a very friendly and helpful salesman throughout the process; he had a great attitude and was very easy to work with; Earle was flexible and accommodating to my schedule
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that you were well taken care of by Earle! Thank you for doing business with us and for taking time to leave a review. We look forward to opportunities where we can further assist you in your needs!
Wonderful Experience!
Mike Yezak was wonderful and quick to get everything done. He was thorough and cared about our time. I have never had a car purchase/lease go as smooth as this one did. We'll be back and recommend for sure! Justin who went over financing/terms, was friendly, well informed and great too!! As well as the woman who took in our old lease (I forget her name!!) Fabulous dealership all the way around!!! Thank you! Tina and Dave Sadows
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tina, it's good to hear that you had a great experience with Mike. We do our best to make sure our customers are comfortable and treated well. Thank you for your business and time!
Complete euphoria
I gave the five star rating heavily dependent upon the fact that I just picked up a new car but my experience consisted of so much more. Jonas, the dealer that helped me, was a great person all-around. He was extremely friendly with me as soon as I walked in the door along with my dad. We had been bugging him about the challenger a few days prior with many questions. When the day came, he could not have been any more helpful. Great experience, would buy another car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the compliments, Ethan! We are thrilled that you had such a great car buying experience! Being able to work with our customers to ensure that you are comfortable with the entire buying process is important to us. It's great to hear that Jonas could make your visit a memorable one and help you out with any Challenger questions you had! He will be pleased to hear how you feel. Let us know if you need anything else and we hope to work with you again!
Always a great experience
I just leased my third vehicle from Mike. He made the entire process smooth, quick, and affordable. Mike was quick to respond to all of my emails and calls. Finding the exact vehicle I wanted was a such an easy experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's so great to hear! We're glad Mike could help you into that third lease and make the transition a smooth one. We truly appreciate your business and your continued loyalty. Come back and see us again soon!
Finally got my Dream Car
What can I say? These guys know what they’re doing. A couple hiccups with my purchase but that’s to be expected sometimes. Either way, definitely a dealership I’d recommend and the salesman makes the buying experience enjoyable. Very hard to say about buying a car but I’d do it again if I needed to with Shuman. My newfound friend brought up to my attention if there was anything we could do to make my trip to Shuman worth a perfect score, and I do realize I made a mistake in my review and gave a four star to pricing. Now to touch up on that. Yes, some of the cars are a little overpriced. But when it comes down to it, isn’t every car overpriced on todays market? The way these guys sell, from what I was told is they use a website where they put in the vin of the car, click on a bunch of accessories, and they can see every car for miles that’s similar to the one they’re selling and they price their cars lower than competitiors and it’s true. I was between this one, or a 2009 SE that was all of maybe 2000 cheaper here for a good 6 model years newer and comparably the same mileage. At least they got me into the monthly I wanted to spend. Again, thank you all for all the hard work you do working for us customers to make this such an enjoyable experience. Me and my girlfriend when she’s out of here Chevy lease, are coming to shuman. She just wishes you guys sold new Chevys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nick, thank you for taking the time to share your experience and feedback with us about your buying experience. We truly do appreciate your business and your understanding. We can't wait to work with you again and we look forward to helping your girlfriend when she is ready for a new vehicle. Please let us know if there is anything we can do to help in the meantime. Thank you!
Such a great place
I would go back in a minute. Mike was so easy to work with and didn't pressure me at all. Most of the paperwork was done online which made things so simple.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to hear! We're happy that Mike made things easy for you and we look forward to working with you again! Thank you!
Great Service
Amy went above and beyond to help me.She was great with explaining prices, warranty options, different models and just overall just a nice person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is wonderful feedback to hear. Thank you for taking the time to share your kind words about Amy and your experience with us. Please come see us again!
