Reviews
The Only Dealer You Need!
James Lange and Steve Smith at Shuman Chrysler were instrumental in making a bad week end well for me. They were friendly, knowledgeable, helpful and efficient in assisting me in buying a car that, ironically, isn't even a Chrysler! Steve went the extra mile in getting me the best possible deal from the variety of financial institutions they work with and James was always promptly answering my calls and questions. I'm so glad I made the drive out to Shuman and I'm very happy with my new car. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is the type of feedback we love to get, Tim. We are thrilled that James and Steve were able to turn around your week and end it on a good note. We truly appreciate your business and your positive feedback. Please let us know how we can help with any of your vehicle needs in the future. Thank you!
3rd car a charm
This is my third lease with Shuman and Mike Yezak has always taken care of outer family. He makes sure we get the best deal and that we know how to use the features of our cars. We love our new Pacifica. Thanks Mike and Shuman
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome! Thank you for your continued and dedicated business with Mike and us. We look forward to working with you again in the future!
Excellent Customer Service
This was the first time working with Shuman's and I will definitely be going back for future deals. The level of customer service shown by everyone I interacted with was top-notch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is what we strive for! Thank you for the compliments and five-star review. We look forward to working with you again!
Outstanding Customer Service
It was an absolute pleasure working with Jeremiah, before buying my Jeep I went to multiple dealerships shopping to find the best deal for my Jeep, and Jeremiah was my favorite salesman of all. He was never pushy and always helpful. Jeremiah always went the extra mile, and Shuman gave me by far the best deal on my Jeep. I highly recommend both!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is wonderful feedback to hear! We're happy that Jeremiah was so helpful during your car buying experience with us. Enjoy your new Jeep and come see us again! Thank you!
Our salesman Allen Myers made every step of the way very smo
....smooth and easy for us! We have dealt with Shumans for past three car deals. Location of dealership is perfect for us. Service hours are very accessible. A friendly, well educated , especially responsive salesman like Allen makes it easy to close purchase..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for all of the kind words about our staff and dealership! We truly do appreciate and value your continued business with us and looking forward to working with you again in he future!
BY FAR THE BEST DEALERSHIP EXPERIENCE EVER
I don’t know where to begin. My salesperson Amy was Exceptional!! She was very knowledgeable, professional, informative, respectful,honest, trustworthy, positive, friendly, and welcoming. Amy went above and beyond to ensure that I got the best vehicle to fit my wants and my needs. She explained everything about the vehicle in full detail, answered all my questions, showed me where I go for service, and for that I am forever greatful. DJ the finance manager was friendly, professional, knowledgeable, and pleasant! Mr. Shuman was very welcoming, very kind, and I definitely appreciate him for making everything possible for me along with Amy! He hired a great team! How could I forget Andrew in parts? I mentioned about acquiring wheel locks for my New Jeep, and Amy introduced me to Andrew in service who was also very knowledgeable, friendly, and informative! I definitely would Recommend Shuman Motors to everyone I know!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, thank you so much for this incredible review! We work very hard to provide an amazing experience for all of our customers and it's amazing to hear that you had such a great visit with us. We will definitely pass on your kind words to Amy and the team, but don't hesitate to reach out if there is anything else we can do to help you. We greatly appreciate your recommendation and we hope to see you again soon!
Outstanding customer service
I want to personallly thank Jonas Diaz for his perfessionalism, responsiveness and consideration to helping me get into a Jeep Compass lease. Jonas did not focus on “just selling another car” he took the time to understand the not so perfect dynamic of my current situation and then worked with the finance team to find a solution that worked for both me and Schuman Jeep, for that I am extremely grateful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tricia! Jonas is a valuable member of our team and we are happy he made your experience better. Enjoy and visit us, again, soon!
Always a great experience
I've been a customer of Shuman's for over 15 years and always found them to have the best prices and most knowledgeable sales staf., A great example is Tim Dalsasso. Tim has always found me the best deals and get me quickly though the purchase/lease process without any problems what so ever. I truly believe they are the best dealership I've ever worked with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate your continued business! We do our best to make the buying process as easy as possible and it is great to hear we were able to provide that for you. We will certainly pass along your kind words to Tim, he will be thrilled to know that his hard work has not gone unnoticed. If there is anything else we can do to help you, please feel free to reach out. Thanks again!
Outstanding customer service
My husband and I went looking for a car for our retirement needs. James Lange and Steve Smith took care of us. From the very beginning James discussed with us what our needs were and what we were looking for. He took a lot of time and had patience with us, he also was not pushy. We had several cars to choses from and left the dealership that evening with our new used car that we absolutely love! Steve handled the financing end of things and explained everything, all our options, etc. We would highly recommend this dealership for a relaxing, very satisfying car buying experience!.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words and recommendation! We're happy that James and Steve helped provide you and your husband with a pleasant car buying experience with us. Enjoy retirement and please let us know how we can help with your vehicle needs. Thank you!
Earle Braley provided a great experience.
Our car buying experience started out by searching for vehicles on autotrader.com. We found a vehicle we liked online at Shuman Dodge in Walled Lake. We then clicked on the link to contact a salesman at the dealership. We then began speaking with a salesman named Earle Braley. After speaking with Earle and a bit of negotiation, we reached an agreeable price for both parties. We then took the vehicle for a test drive and decided to sign on the bottom line. After having the car at home for a couple days, we noticed a small issue with the car. We notified Earle and he called into the service department and scheduled an appointment. We dropped the car off and the repair work was done expediently free if charge. Earle was a pleasure to work with start to finish and we would recommend him to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy to hear that Earle provided you with such great customer service and a nice buying experience with us. Thank you for taking the time to share your experience with us and please let us know how we can help with your vehicle needs in the future. Thank you!
