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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

We went to another Jeep/Chrysler dealer in Farmington Hills, spend over one hour going through options and lots of cheap talk about why there were the best. I left from there knowing that something was not correct. Called Mike Yezak, explained what I wanted and 20 minutes later he called me with an offer almost $100 cheaper a month. Sent the paper work, went to see him couple days later to pick up a great deal. We spent less than 30 minutes at the dealer. Great every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Miguel, thank you for being our customer. It's great to hear that you were well taken care of! We greatly appreciate your business and feedback to us. Please let us know if there is anything we can do to further assist you. Have a great day and enjoy your new vehicle!

nice work

i brought my 15 year old jeep in for a recall..Mike Weinstein helped me set the appointment, got me a ride home, and fixed the problem..all with in 2 hours.thank you annie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Annie, we're so glad to hear you had a swift service experience with Mike. Please reach out to us if there's anything else you need assistance with, we would be happy to help. Thanks for stopping by!

An honest deal

This is my second car from Shuman Chrysler. Yet again I am impressed with their honest business practices. If you are in the market for a great car for a fair price this is the place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're glad it was a positive one and that you were well taken care of by our team! We do our best to treat customers like family here at Shuman CDJR. We look forward to seeing you again soon. Enjoy your new car!

Excellent Customer Care & Quality Car Selections

I am Repeat customer of Shuman ( Walled Lake, MI ). I have 2 daughters that needed reliable transportation and both times Shuman offered excellence in customer service, salesman was knowledgeable and supportive, finance guy was above and beyond ( offering creative strategies ), most of all the cars I purchased were low mileage used cars that were “top knotch” in terms of being like New. Based on my experience, I would highly recommend Shuman. ~ CL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're glad it was a positive one and that you were well taken care of by our sales team! We do our best to treat customers like family here at Shuman CDJR. Thank you for your loyal business and we look forward to seeing you again soon!

Amazing, respectful, polite, and great people

Steve smith the finance manager is incredible, he gave me a the deal of a lfetime. Leo in used cars helped me get what I wanted the same day and we got it done! Highly reccomend going to see the used car guys at shuman!! They’re amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being our customer. It's great to hear that you were well taken care of by Steve! Please let us know if there is anything we can do to further assist you. Have a great day!

Great Experience at Shuman and, Specifically, Amy Luoma

I recently leased a new Pacifica from Shuman. I never even went to the dealership, which was fantastic for me. Did it all over email and received the price that I set (not the dealership). They delivered the vehicle to me and the paperwork signing literally took place in my home in less than 5 minutes. Couldn't be happier with the smooth transaction with Amy. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to let us know how we are doing! We aim for 100% customer satisfaction at every stage of your car leasing, and we’re delighted to hear that you received that from Amy and our dealership. If we can help you further in any way, please let us know!

Always love working with shuman

Working with Dean Decker while my truck was getting worked out and getting a loaner car was a joy. Great dude really helpful. Was able to get me a car over the weekend and did so in style.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dean will be happy to hear that you enjoyed working with him! Thanks for choosing Shuman CDJR and we look forward to working with you again in the future!

Best experience

Tim Dalsasso was friendly, professional & respectful. The whole process was great! Tim even managed to select the perfect vehicle for me on the first try. Justin Davis the Finance Mgr has some cool software, making the signing an experience. I'm delighted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Molly, We love to hear when our customers have a positive sales experience from start to finish. We strive to ensure that every car purchase is a great experience for our customers. Please let us know if there is anything else we can do for you.

Great

this dealership has been a big help with me get out of my old lease into a new one! they were able to get me everything I needed/wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback, we're glad to hear it! Making sure our customers get what they need is our top priority. Have a fantastic day!

Great experience!

Mike was great to work with! Overall, it was a very professional, simple, and quick experience. Great price for the vehicle and lease we walked out with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! Take care of that new vehicle, and call us if you need anything!