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LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

(6,341 reviews)
Sales hours: 10:00am to 4:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00am
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 863-2998 (855) 863-2998
Used (866) 418-2006 (866) 418-2006
Service (888) 877-9816 (888) 877-9816

Reviews

(6,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Perfect!

Amy Luoma is a true professional. She is courteous, friendly, knowledgeable, and very very hard working. She went to great lengths to work with my busy schedule in order to get the deal done. She is the sole reason for the purchase and the reason I'll be back and will refer others to her and the dealership. The delivery and signature process was also simple and quick due in large part to the Dealership's use of the DocuPAD system. I'm impressed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about Amy, Paul! We are happy to hear that she was able to provide you with such a great experience during your recent visit. Congrats on the new car!

Service 2006 Dodge Ram

Brought our 2006 Ram in for recall of airbags. Also needed routine maintenance done. Mike Weinstein was a great help. He is always friendly and explains everything before any work is completed; he's a great guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback with us! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Mike. Let us know if there are any other car or service needs that we can meet for you!

Another awesome buying experience

A great buying experience with the help of Chris Brough & Mike Yezak. Mike took care of everything & clearly explained all the new Grand Cherokee features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for coming in to see us for a new car! We are glad that Chris and Mike were able to help you find what you were looking for. Enjoy the new Jeep!

Amazing!

If you are in the market for a new car, look no further. I just leased my second Jeep Wrangler from Shuman. Not only did they blow every dealership out of the water price wise, their sales team is TOP NOTCH! Ask for Justin. He really cares about what you want, and works really hard to make it happen. You don’t feel like you are working with a salesman when you work with Justin, you feel like a friend is helping you out. I can’t say enough great things about Justin and the whole Shuman team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback and kind words about Justin! We're happy to know he provided you with such good customer service. Please let us know how we can help with your vehicle needs in the future. Thank you!

New purchase - Dodge Joirney

Chrysler buyer my entire life. Shuman CJD does an outstanding job every time. Would recommend this dealership to all my friends and relatives, and have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

This is wonderful feedback to hear! Thank you for the positive five-star review and the recommendation. Please come see us soon!

Tim was amazing!

Tim Dalsasso was an amazing salesman. Tim always made sure I was a priority when the paper process got delayed due to my insurance. Tim was a rockstar.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback about your experience with Tim! We're happy to hear he did such a great job in providing you with a positive experience with us. Please come see us again soon!

Great dealership

fast friendly salesman and exceeded my expectations. Told them what I was looking for a found the perfect car for me. Sarge was very helpful and I would recommend him and Shuman to anyone looking for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're very excited to hear you had such a great experience with us! Please feel free to stop back by anytime!

Best car buying experience ever.

Simply put these guys were A+ from the moment we walked in the door. Tim especially was super helpful. We will never go anyplace else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's what we like to hear! Thank you for your review and we hope to see you again soon!

Very accomodating going the extra mile

Amy Luoma was outstanding.She knows her products and was very adaptive to both my self and my wife. Went the extra mile to be sure w e liked the vehicle and went to bat for us with mangment and finance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Jerry! We're beyond excited to hear you had a great time with us and received a great sales experience in the process! We wish you many safe miles ahead and hope to see you again soon!

Excellent Customer Experience

I had an excellent customer experience from finding my vehicle to picking it up. Tim Dalsasso was great to work with. His professional friendly demeanor made my experience of buying a car very nice. From the sales, manager, finance to the delivery, every step of the way was nice and easy. I received a great car at the right price. I would recommend this team if looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Ronald! We're so happy to hear you feedback and that you had a great experience with us! We wish you many safe miles ahead and hope to see you again soon!