Reviews
Shuman offers the best experience!
My wife and I enjoyed our purchase experience with John Ormsbee at Shuman in Walled Lake, Michigan. John was personable, professional, knowledgeable and honest with us through every step of our order. We also worked with the sales manager Chris Brough and several other wonderful team members. I highly recommend this dealership and John O. to anyone looking for vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear John and the team were able to give you and your wife an enjoyable experience! We hope you fall in love with your new vehicle! Whenever you're ready for your first service appointment, we'd love to help!
Stress Free Car Buying
Tim was extremely knowledgeable. He answered all my questions and made the car buying experience as stress free as possible. I would recommend Tim to all my friends and family. Tim and this dealership are #1 in our family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that Tim and the rest of the sales team were so knowledgeable! Thank you for the recommendations! We'd love to see you back again!
Great purchase experience for a new Dodge Journey
Amy Luoma was attentive, courteous and honest about the vehicle and financing options. She was a pleasure to deal with and would recommend her. The car was clean and ready to go when we arrived for pick up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, we are pleased to hear it! We are so glad that Amy could provide such thorough customer service at every step in the process. If you need anything else, don't hesitate to contact us! Have a fantastic day!
Awsome
I went in getting to see why my indoor gage and head lights were constantly dimming and turning off. I was informed I needed a new part that was wasting away and was not conducting properly. They fixed it and also informed me they had parts for my recall and did the work on that. I always get good service when I take my car there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that our service team was able to get you everything you needed, Sonia! We'd love to help you again next time you visit!
New Vehicle Lease
This is the second time we obtained a new vehicle from this dealer. We prefer Shuman Motors over other Chrysler dealers in our area for purchase, lease and service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to know you enjoyed your experience with us. It's customers like you that we love seeing time and time again. Please let us know how we can continue to help with your car and service needs!
Dean Decker was very helpful on my visit to the Service area
I really appreciate how great Dean Decker was to me on my service visit. He is a Great Service Advisor and look forward to seeing him again!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the amazing review! Quality service is very important to our business, and it makes us glad to hear that you received that from Dean. Have a great day, and we'll see you next time!
Oil Change
Dean Decker was very helpful and made sure I had all of the information I needed. I requested schematics from the service department and Dean made sure I received what I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Dean. We’re glad he could help provide an enjoyable service experience for you. You can expect the same level of care every time you visit us. Come back and see us soon!
What an amazing experience!
Kurt Daehnert was so helpful. He worked was so patient and helpful and got us an amazing deal on our new charger!! I couldn't be happier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! Our entire team works hard to provide our customers with exactly the kind of vehicle that meets their needs, and we are proud to hear that Kurt came through for you. Enjoy your Charger, and let us know if we can be of any further help!
Vehicle Lease
Just got a new lease and the process was quick and painless. Kurt was straight to the point with no hassling. He got us the deal we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, this is great to hear! We are so glad that we could get you a deal, and that your experience was so pleasant. Reach out to our team if you need anything more from us, and have a wonderful day!
Best Chrysler Dodge Jeep Ram Dealer In Metro Detroit
Painless process from start to finish. Joe Nicles had all the answers to my must haves and was able to get me in another Jeep. I look forward to returning to Shuman again when my lease is up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your positive feedback! We are delighted to hear that Joe helped in giving you such a great car buying experience with us! Let us know how we can help with any future car or service needs you may have.