Koons Woodbridge Buick GMC

Pay close attention to your deal sheet. They’re very scammy with what they try to do. Freight charge is reflected in MSRP they will show a nice discount to distract you and then add the freight charge again in the deal. Essentially double charging you for freight. Then they will ignore it when you call them out on it. If they’re doing that on paper for you to catch, can’t imagine what else they’re hiding

My wife and I drove up to Koons from Ashland to look at a used car. We ended up not feeling it was a good fit, but Omar asked us to check out the terrains. We were hesitant at first but took one for a drive and ended up loving it. After a few days of thinking and some research we purchased one. Omar was such a great help, not pushy at all and very understanding that I like to do a lot of research. He was willing to work with us on price and we walked away with a fantastic deal on a brand new car. I highly recommend Omar at Koons if you're looking for a laid-back purchasing experience with no pressure. A week later Omar gave me a call to make sure everything was going well! Thanks Omar!

Highly recommend the team of Jason "JC" Burthey (sales), Tony Blazier (sales manager), and Scott Cook (Finance) for your next car purchase. Professionals all around who made the process easy for multiple car purchases. I do a decent number of commercial/business vehicle purchases (8-10 vehicles/year), and these guys were great at cutting through the noise to get to our target and not waste my time...and with no surprises. Their consistently great inventory helps too -- kudos to the folks who manage their allotments from GMC. We've now bought four vehicles from Koons Woodbridge in the last six months, and I'd be happy to go back to them again for a personal or commercial fleet purchase. Thanks, guys!

Highly recommend the team of Jason "JC" Burthey (sales), Tony Blazier (sales manager), and Scott Cook (Finance) for your next car purchase. Professionals all around who made the process easy for multiple car purchases. I do a decent number of commercial/business vehicle purchases (8-10 vehicles/year), and these guys were great at cutting through the noise to get to our target and not waste my time...and with no surprises. There consistently great inventory helps too -- kudos to the folks who manage their allotments from GMC. We've now bought four vehicles from Koons Woodbridge in the last six months, and I'd be happy to go back to them again for a personal or commercial fleet purchase. Thanks, guys!

No muss, no fuss with this Buick service center. They have always taken his care of me.

Excellent costumer service, sales and financing experience outstanding , will recommend to friends and family, definitely going back.

The wait was less than half an hour and the representative Matthew gave us excellent service.

Matt from Koons GMC was helpful and responsive. He and the technicians got my vehicle serviced and returned to me in timely fashion. Great job!

If I could leave negative stars for this dealership and our experience with them, I would. I have left only a couple reviews in my lifetime so this is out of the "norm" for me to go to the extent of a review, but this experience was so horrible for us, that I feel absolutely implored to do so in the hope that if I can prevent at least one person from the experience we had, then it is worth it. Sami Oussama El Ofiri was the salesman that assisted us. I have promises in writing that we were promised and when we signed paperwork, Finance Manager and Service Manager apologized that they are unable to follow through with these things that we were promised from Sami. We had them in writing and we were just told that Sami is new and should have never promised us any of those things and that he was wrong for doing so. ALL of our personal information was "accidentally" sent to a complete stranger via email, Sami misplaced part of our paperwork containing all of our personal information and then told the finance manager that he never gave it to us. We were given paperwork signed by the dealership stating the car had never been repossessed and it has been. We were promised that since we already had financing, our credit would NOT be pulled and it was. Sami said "trust me, your credit will not be pulled, just trust me, I would not lie to you" and we have those exact words and more in writing. Yet our credit had a hard inquiry pulled despite. Then the 'dealership' told us to just drive home without both license plates properly and legally placed on the vehicle, and literally left the license plate laying on the car and locked us out of the dealership because they all wanted to go home(we sure did too) we had to wait until an employee exited the building to get back in. We told them this was illegal and we needed the license plate placed on the vehicle so we could please drive home(what should have been less than a 2 minute fix, they fought us over for over 25 minutes) and they continued to argue with us that we would be fine if we chanced it, knowing this was illegal in our specific state of VA. (We are 2 hours away as well). We were pulled aside by one of the other salesmen and told by him that he was immensely sorry- that he had been seeing everything that was happening to us and he was ashamed that we were being treated like this. He said it is illegal to not have your plates properly on the vehicle and if it were my child, I would not want to chance that they might get pulled over as well. We were promised by Sami that he was taking the vehicle to the service shop after we test drove the days prior and he would get service to address a obstructed radar warning sign and he never even had anyone look at it. Did nothing! And now it is posing a safety issue for us and our daughter who is the driver. Braking functions will not work properly because of this issue. We were told to come back tomorrow and they could look at it, but wouldn't fix it. So many issues, I could keep going but I have spent now over 8 hours dealing with this awful experience. I am hoping that a GM reaches out. We were promised that a mesaage was left for him to do so. I hate to say it, but I doubt it was. The WORST vehicle experience of our lives. Very disappointed that they allow an employee to make false promises one after another. Salesmen notoriously get a bad wrap because of circumstances such as this, that ruins it for all. Break the stigma following salesmen and women by following through with your word and if you cant follow through, please just dont promise anything more than what you know is a reality and possible. We don't need to be falsely wow'ed by false words. We just need you to be honest and care! This is someone's daughter or son driving the vehicle. Their safety matters more than a sale by false pretenses. I would NOT recommend this dealership and if they would happen to make any part of this right with us, I will most gladly redact my review.

I have had my 2023 Sierra into this dealership on several occasions and though the staff is very nice and the communication is exceptional I feel like they avoid warrant issues. I’m having several, most are intermittent but 2 of them are quite obvious. There is a deformation in both front door panels that a previous service writer claimed was “normal” and refused to cover or escalate. The lower back bolster fully inflates every time I get in the truck even though I have reset the memory seating several times. This happens every time I get in the truck but the ship claims it doesn’t happen. I was turned away once before when a very intermittent problem showed itself and I asked if I could stop in so that either the service writer, service manager or mechanic could witness it. I absolutely love this truck but am growing extremely frustrated.