Reviews
Very disappointing experience.
Very disappointing experience. Nearly impossible for them to get the fees done correctly. Not sure if they just don't know how to do them or shady. But certainly did not seem to care about the customer in my experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Simply not professional.
Simply not professional. Sketchy conversations, they either don’t understand their business or are malicious.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
BEWARE!
BEWARE!! Huge waste of time! It's like pulling teeth to get honest answers. They insisted on adding extra fees and tax to the final price of the car that we're not warranted. They even taxed the federal rebate after seeing State guidance that it shouldn't be taxed. Slow to respond, frankly just a nightmare almost like they don't care about customers. I wanted the car but had to walk away because they were so difficult to deal with and kept up charging everything improperly.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I was so disappointed with this visit.
I was so disappointed with this visit. For a customer to be told what they do with their vehicle. Where they park, instead of immediately taking the vehicle & seeing if the problem could be resolved without exchanging of words, was very frustrating. This leaves me to believe that they will always accuse the customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gibson, I'm sorry to hear about your frustrating experience. We aim for smooth and respectful interactions with our customers, so this feedback is concerning. Please reach out directly so we can address this issue further. Thank you, Abe Yousef - General Manager - abe.yousef@koons.com
The Service Department at Koon GMC Woodbridge VA with
The Service Department at Koon GMC Woodbridge VA with Service Managers like Diane continues to be the reasons I not only continue to have my vehicle service there. She’s one of the reasons I’ve purchased two vehicles there in the past two years. Overall I would rate this dealership the best in the area. I know my vehicle is in good hands when I drop it off. Great Job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roger, we're delighted to hear that Diane and our Service Department at Koons Woodbridge Buick GMC have earned your trust and continued business. Thank you for the fantastic review!
Omar was one of the best sales man.
Omar was one of the best sales man. I bought my daughter 2021 camry from this dealership, they are such a friendly people, I went almost closing time but they were so patient, and they make sure I got my car that night. The finance manager Mr Scott was wonderful. He explained everything in details and make sure I understood everything, also tries to offer me better deal then what I had. I will definitely go back to this dealership for my next car. Visit them and ask for Omar.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience! We're delighted to hear that Omar and Mr. Scott provided excellent service at Koons Woodbridge Buick GMC, ensuring you got the car that night. We look forward to welcoming you back for your next purchase!
JC and Diana did great job with making sure my car was
JC and Diana did great job with making sure my car was complete and they gave Excellent Service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leroy, we are thrilled that you had such a positive experience with JC, Diana, and Koons Woodbridge Buick GMC! Thank you for the review.
Great dealership, they got my Escalade oil change time in
Great dealership, they got my Escalade oil change time in record breaking times! I will be definitely returning.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alejandro, we're delighted to hear that you had a speedy and positive experience with your Escalade's oil change at Koons Woodbridge Buick GMC! Looking forward to seeing you again.
Seems to be great staff, to work with no problem.
Seems to be great staff, to work with no problem. I would recommend anyone to go there 🙂
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your confidence in Koons Woodbridge Buick GMC, and for your business. We are grateful to have you as a customer, Billy!
Service department team is very professional, friendly
Service department team is very professional, friendly and knowledgeable. My service was completed within the time estimated when I dropped my vehicle off for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive experience! We're glad to hear our service team at Koons Woodbridge Buick GMC met your expectations and completed everything on time. We appreciate your support!