Koons Woodbridge Buick GMC

I acquired a 2024 vehicle from this dealership, and my experience has been exceedingly distressing. Initially, I was asked by Jean to provide my Social Security card for reasons that were unclear. Throughout my history of purchasing multiple vehicles, I have never encountered such a request; perhaps my Spanish surname caused some confusion. I found this request peculiar, and when I presented my Social Security card to Yabby in the financing department, she informed me that it had never been a requirement. Two days following my vehicle purchase, I reviewed the flash drive where my loan documents were supposed to be stored. To my dismay, Yabby had not saved the correct loan documents. It is important to note that I purchased the vehicle on a Thursday, and by the following Tuesday, the car had ceased to function. This was a brand new 2024 model. I contacted Jean for assistance. A few days later, I received information regarding where to take my vehicle for repairs. It was revealed that my vehicle had a recall of which I had not been informed. Over the past month, I have reached out to my sales representative, Jean, but no resolution has been achieved concerning my loan documents. There has been a noticeable lack of urgency and significant incompetence displayed. Additionally, my temporary tags were nearing their expiration date, and I had yet to receive my permanent tags from the dealership. I was assured that these would be mailed to my residence within two weeks. Due to Jean's lack of responsiveness, I chose to contact the dealership directly. I left messages for the General Manager, Sales Manager, Finance Manager, and the Customer Satisfaction Liaison, Lediana. I must acknowledge that Lediana returned my call on Tuesday, and by Wednesday, I had received my loan documents. She also provided me with new temporary tags to replace my expired ones. Both Jean and Yabby assured me that I would receive my ADA plates without issue. Unfortunately, this assurance has proven to be unfounded. There seems to be a lack of clarity regarding the process, and the individual responsible for handling license plates has been quite rude, offering only problems without solutions. The dealership has been advocating for me to be refunded for my license plates so that I may obtain them independently. I have been hesitant to pursue this course of action, as the dealership is responsible for securing them. I have never encountered such difficulties with any other vehicle purchase when requesting ADA plates, indicating that this task has proven too challenging for them. Ultimately, I decided to instruct Lediana to refund me for the plates so that I may acquire them myself. My advice to anyone considering the purchase of a vehicle is to avoid this dealership in order to spare yourself the headaches and unnecessary stress associated with their lack of professionalism and work ethic.

Koons’ lack of professional integrity along with their poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do their job or provide me with the basic services I paid for. I am extremely dissatisfied with the service I received from Koons. There were signs I should have walked away when I first got there, but I did not. I wanted to give this dealership a chance. I would not nor would I ever recommend the Koons dealership for anyone’s automotive needs. We were assured that ANY problems we had would be covered under the factory warranty if any should arise, but that is not the case which I will get to later. We completed the paperwork and made a substantial down payment on the vehicle which the finance manager reiterated we have nothing to worry about with the bumper to bumper factory warranty. We were given the keys and were waiting for them to transfer my tags over so we could leave. There was a problem with the computers. We were given a set of 30-day tags because the computers were down. We were told that this issue will be resolved in a day or two. Someone would call us later to tell us when it was ok to put the permanent tags on the vehicle. That occurred on June 30th and it is now July 26th. I have yet to receive my registration and some type of tags to put on my vehicle. I am still riding around with my old tags in the backseat waiting for a call from Koons to tell me they have finally transferred them to the new vehicle. I have texted, emailed, and called several times inquiring when I can put my tags on the vehicle I purchased since I paid for Title, Tags, and registration. Last week, I spoke to a woman at Koons about my tags and a refund of those services not received; she stated she would call me back. I have not heard from their organization since. While composing this review, I reached out to the Koons dealership again and was told by the sales associate that he would look into it again and call me tomorrow. This was the 1st problem. The 2nd problem occurred two weeks after I took the vehicle home. I was constantly reassured since the car still was under factory warranty if an issue arose, just take it to any Infiniti dealership and they will take care of it. I noticed that the vehicle was vibrating when the brakes were applied at speeds greater than 60 mph. This issue was not evident when we did our test drive because the route the salesman wanted us to take did not involve the highway. I took the vehicle to the Infiniti dealership here to have the issue checked out. They discovered that someone did a “Slap Job” on the vehicle. . A “Slap Job” is when a mechanic puts a brand new set of brake pads on a car to hide the fact that the rotors were warped. The vehicle I purchased had less than 32,000 miles on it. The rotors should not have been in the condition they were in. The shocker came when I was told that none of these repairs were not covered by the factory warranty; a total contradiction from what I was told by the finance manager when I purchased my vehicle. Now I had to pay over $1600 to replace all the rotors. This was a huge out of pocket expense less than 30 days after my purchase. Do not trust these people!

Jebran was awesome and the best salesman there. Very quick and easy process. Koons… Give him a raise!!!

It was a good service and fast , absolutely I can recommend to my friends excellent

Koons Buick GMC is an excellent dealership. I have a new Buick Enclave. It was due for an oil change. And i didn’t have a lot of time. I arrived when the mechanics were on lunch time. I asked if they could get me out by 2:15. Diana said we will make it work. I walked out by 1:30. I was amazed. Dan Morningstar and Diana know how to treat loyal customers. I am treated like family. I love these guys. Thanks Koons!

As usual, excellent customer service and top notch quality pares and service. I highly recommend!

Very convenient location. Staff is very friendly and knowledgeable about their dealership and up coming sales. Our salesman JC was amazing and our time spent conducting business was unreal. Definitely will refer others JC and the Buick Woodbridge Team.

UPDATE - STAY FAR AWY FROM THIS TRASH DEALERSHIP! 4/11/24 - Received several calls back to back at 6:05pm, 6:05pm 6:06pm and 7pm from the dealership, but no one left me a voicemail. I was at work, so I didn't answer. 4/12/24 - I called the dealership back at 4:57pm and wasted my time and energy speaking to an incompetent employee by the name of LEDIANA TOSKA who claims to be "customer relations" but with a stank attitude informs me of how we have "hurt them", and how "SPITEFUL" my review was. First of all, who calls a customer spiteful?! Customer service 101 is "the customer is always right", and you should do everything in your power to keep the customer happy and returning as a customer. However, she insisted on only being concerned about herself and her business rather than her customers. As a "customer relations" manager why would you call if it wasn't to rectify the situation? She is xxxx poor, bottom of the barrel, and should also be terminated along with her jackleg general manager, but here we are. After 34 minutes of "either-ing" her and leaving her speechless, she finally says to come in on Monday, 4/15/24 to talk and try to rectify the matter and eluded to giving us a new vehicle and working something out. 4/15/24 - Phone to "customer relations" chick, who wouldn't know the word customer service if it hit her in the face, regarding being unable to make it the dealer due to work obligations. Glad we didn't go because she stated "the line was drawn when I completed the survey and left the review", but she still was trying to help us out and go over her boss's head. Then she mentioned buying a product from Autozone to get the scratches out. Are you dumb? I guess so because why would I allow you to put an unknown product on my new car from Autozone that you said for yourself you don't know if it works. This chick needs to be terminated too because she is as dumb as a box of rocks and is going to cost the dealership customers and money. This dealership needs to clean house and it starts with Abe Yousef! **General Motors Executive Leadership has been informed of ALL of this nonsense via email; Mary Barra - CEO, William Kopicki, Lin-Hua-Wu, and Mark Reuss.**

The advertisement was accurate and the vehicle was priced well. The salesman wasn't overly pushy which I appreciated. However, the business is understaffed causing long wait times to make a purchase. Also, they pull your credit even when paying in cash. I generally disagree that is a necessary step but they say it is their policy. The biggest problem is that the salesman lied about the credit check. He said it would be a soft pull just to verify my info, but instead it was a full credit check. Doing unnecessary credit checks and lying about them are two good reasons to stay away from this dealership.

I had an awful experience with this dealership. Last week I called, interested in a used car they had on the lot. I arranged to pay for it via wire transfer and pay to have it shipped to me. Everything was going great. Last minute, I see the listing update, listing the car for $500 less than initial price after being told they "could not budge" on the price. I asked for this to be honored, and to my surprise the listing changes yet again, to $1,000 more than before. I ask to speak with a manager and am constantly redirected until they give me a new person to speak to. I believe his name was Abe, and he claimed to be the manager. He stated that they would honor selling it to me for the lower listing price. I am then told that I need to get insurance on the car before they will send me an invoice. I did this and immediately sent them ID cards to confirm. Still no invoice. Monday morning I call and am told they will call me back. Hours pass, nothing. I call again and after being hung up on twice, the initial sales person admits that they sold the car out from under me. They wasted my time, my money, impacted my credit score, and have completely ruined my ability to get insurance on a vehicle for a decent rate. When asked why they did this, they simply redirected me again and no one picked up. They clearly have no morals, integrity or care for their customers and are the stereotypical Car Salesmen that you want to stay away from. I was ready to pay in cash. They lost a customer due to their own negligence, stupidity and ego. If you are a potential costumer reading this, please heed my warning: these people do not care to do right by customers and are horrible at communicating. Pick anywhere else.