Suburban Toyota of Troy

In have dealt with Suburban Toyota exclusively for many years and quite a few autos and have been extremely impressed with their professionalism and willingness to please the customer. I highly recommend them and Mr George Varughese with whom I have had my most recent purchases and why I return !

I'm very excited about my new car and I want to thank the suburban toyota dealer for everything, they are so kind

I'd like to say thanks to Cheryl Noda. She followed up all my buying process with detail and was honest in the options I could have, I really appreciate this from a person and from a dealership. She and the Suburban team made my buying process easy and enjoyable. I'd recommend this dealership to anybody that wants to have a good deal and honest treatment. Thanks!

In August 2014 I was in the middle of a busy time at work and totaled my car. I needed a new car quickly, and my mom recommended Guy Mulder at Suburban Toyota in Troy. Mom knows best--Guy was great to work with, and accommodated my schedule and needs. Most importantly for me, I got exactly the car I wanted for the best price I could find. I also shopped for financing but Suburban was still able to get me a better deal than I got on my own. Our multi-generation Prius family recommends Guy as the person to go to for a Prius--or any other car in the dealership!

On 6/30/2014, I purchased a Corolla from this dealership, together with two services: Dent Repair(provided by Dent Zone, TX) and Wheel/Tire(provided by Suburban Toyota) ($1298 package in total). The financial person (MT) told me I could cancel these services anytime. On Tuesday, 7/29/2014, I went to this Dealership and asked to cancel the two services. MT had I signed a form (I asked if I need date it, MT told me 'no need to'), telling me that I was all set and the the amount would be deducted from my loan. On 10/17/2014, I wanted to pay off my loan and checked with my lein holder, finding out that the above mentioned services were still not cancelled. The next Monday (10/20/14) I went to the dealership to have my 5000 mile maintenance, and brought this up to my salesman. He appeared to be surprised and raised my question to M T. They then stepped out of the office, saying that it usually took 45 days or more to cancel. MT also told me not to pay off till the services got cancelled. Couples of days later I got a letter from the Dent Zone, saying that my cancellation requested on 10/21/2014 (not July 2014!!!) has been processed, and the refund check was sent to suburban Toyota. I called Dent Zone and was told that they received a cancellation form on 10/22/2014, with the date 10/21/2014 next to my signature. Apparently it's MT or somebody in suburban dated the form. I went to Suburban Toyota again on a Saturday (11/1/2104), but both my salesman and the financial person were off that day. A man (the manager, I guess) received my complaints. This 'gentleman' insisted that it took 4-8 weeks to cancel the services, and kept saying "what job do you do? Don't you know that the documents could sit on the manager's desk for 2-3 days before get signed?" He also said they process this kind of issues (such as my cancellation request) when a month nears end and said it's just a coincidence that my 2nd request to cancel my services on 10/20/2014, and my Dent repair service got cancelled on 10/21/2014 by the service provider. Before I left, he promised to look into it and would give me a call the next Monday, which I never received. On 10/29/2014, I paid off my loan. I went to suburban again on 11/15/2014, and was told the refund from Dent Zone was sent to my previous lien holder (Huntington). The manager told me to go to Huntington for it. MT was 'surprised' that my service was not cancelled in July and said he would contact Dent Zone, and would call me the next Monday--he did not call. He also said I did not need to go to Huntington for the refund. So who's right? the manager? MT? BTW, I did stop by a Huntington branch on the way home, and was told to go to the dealer. What a manager! The Tire/Wheel service was provided by suburban itself. Even so, they have not refunded me. And now it's almost December, after 3 visits to suburban, I still have not received my refund for the two services I cancelled in July 2014. I guess this dealer will never admit that I went to cancel the two services in late July 2014. This is a big lesson for me -- DATE the forms you sign!! Because of this dealership's misconduct, I lost money (paid more interest) and lost the chance to get free repair of a dent on my car-should I know that my service was not cancelled until almost 3 months after my cancellation request. I also paid more for the cancelled services (4 months service instead of less than 1 month) They never apologized, not a single word. Cancellation takes 4-8 weeks!!?? 1: Please do not fool your customers!!! 2: it's 4 months from the day I went to suburban to cancel. And every time you have to physically go to the dealership, my phone calls to MT was never picked up, nor did he call back, and my emails to them get no replies. Although they said "I'll call you on such a day" before I left the dealership, I never got the call. I would never recommend this dealership to my friends. Once you paid them, you are nothing anymore. I just have the thought that they might intentionally do not let me date my form. It's really evil, should it be true. I like the car I bought. But you can buy a car from any dealer, it's the service that is much more important.

I have a happy experience in Suburban Toyota troy. the staff was very professional . i have been treated with extremely high level of customer care. especially Especially my consultant Guy Mulder is professional and warmhearted to help me to try cars and get me the best deal and very reasonable price. I bought a used certified Toyota car and feel very happy. great dealer

I had the BEST experience at Suburban Toyota. I found a used 2012 Camry online and I set up a test drive with Garrett. Everything about the condition of the car was great-he even took time to explain all buttons, safety features, etc. I was able to purchase it at a great price and complete all the paperwork at the dealership-they even stayed after closing so we could drive the car home that night. The showroom is clean and welcoming and everyone we came in contact with was friendly and courteous. A big thank you to Garrett, Scott and Mike for making my experience a great one! You all have earned my business! It definitely was worth the drive!

It was my second time buying a Toyota RAV4 from suburban. In both times Leng Huang was my salesperson. My overall experience with Leng was very pleasant. She was professional, very clear and explained the entire process step by step. She was honest, helpful and very friendly. I highly recommend her. Thank you very much Leng.

My husband and I went to Suburban Toyota to buy a new car for me., the salesman, George, was very profesional and helpful. He was very patient with us and he showed us several cars to choose from and he helped us to find the car that met our expectations.

My Husband and I went into the dealership to replace our RAV 4 due to the lease being due - everyone was great - Cheryl Noda (our sales person) was excellent and very helpful in making this process of leasing a new vehicle simple and easy. Thank you to both Cheryl and Dennis for making the process go smooth