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Suburban Toyota of Troy

(1,467 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Very happy with my purchase

Leng Huang got me a great deal on a demo car. She did everything she could to get me a car that would fit my budget. I had a very bad experience with the Suburban Volvo in 2011 and was hesitant to go to another Suburban dealer, but she made it up for all the bad experiences I had with Suburban Volvo. If you want a great deal, look for her at Suburban Toyota. I would definitely recommend her to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Sales experience

My Sales Consultant was George Varughese, he was very knowledge about the products and very easy to deal with. The whole sales process was very smooth. Very nice and clean brand new dealership, and everybody working there are very friendly people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The Right Car & Salesperson

I was in the market for a used minivan, and after much research and recommendations from owners, I chose a Sienna. I then searched for one with low mileage and a good report, and found two available cars on the lot at Suburban Toyota. The salesperson who helped us was Charlie, who took time to explain the qualities of each Sienna, what my needs were, and which vehicle would better meet them. After much discussion with my husband, we made a choice, but I had a couple concerns and addressed them with Charlie. He was quick to solve the concerns for me, (both during the sale and after the sale). I love my Sienna, and I'm very, very thankful for the time and help Charlie has given me in the pre and post sale of the car. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sheryl gave us excellent service. Great car!

We were pleased with Sheryl and her attention to detail. The Camry is the sport model and I love the pearl gray color.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a used & certified Toyota Camry

Bought a used & certified Toyota Camry in Summer of 2014. Did not feel good about the process.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a used 2013 Camry

Bought a used 2013 Camry but did not feel good about the process and way I was treated.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Cheryl Noda was wonderful to work with. No pressure at al. She found out what I wanted and was able to provide it for me. The rest of the staff was easy to work with. This was my best car-buying experience ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Thank you Ivan G for the best car buying experience

this was my first time buying a car and I was very nervous. My family and friends constantly warned me about shady car salesmen. Fortunately l, I met Ivan G and he worked with honesty and integrity from the very beginning. He was very clear and explained the entire process step by step. No surprises what so ever even tho the price he got me was unbelievable. I ended up telling my family and friends buying a new car was a peice of cake and I want to thank Ivan G and the team very much for such a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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suburban Scion - always a happy returning customer

this is my third lease from suburban and I love their new facility. The purchase process was very quick and I was out the door with my new car within hours. I came down to get service from my previous car and as always the Service Department is very friendly and efficient. My over all experience with Cheryl was very pleasant. Love my car! Thank you so much. RJ Kolonich

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Thank you Ivan G for a great car buying experience

this was my first time buying a car and I was very nervous. My family and friends constantly warned me about shady car salesmen. Fortunately l, I met Ivan G and he worked with honesty and integrity from the very beginning. He was very clear and explained the entire process step by step. No surprises what so ever even tho the price he got me was unbelievable. I ended up telling my family and friends buying a new car was a peice of cake and I want to thank Ivan G and the team very much for such a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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