Suburban Toyota of Troy

I did a search for the vehicle that I wanted online and found exactly what I wanted at Suburban Toyota/Scion. I went in on a Saturday afternoon met with Jay to inquire about the vehicle, he was very professional and courteous. He informed me that they were holding it for someone that was driving in to look at it from across the state. He did offer a test drive in the vehicle, which I took out. While I was gone he called the person numerous times that was coming in to look at it. When I returned, I told him that if the other customer did not want the vehicle to let me know, and I left. Within 45 minutes Jay was calling back to say the vehicle was mine. I was very pleased with everyone that was involved with the process from Jay (Sales) to Mike (Finance). My only complaint.....the car was detailed carelessly. Some sort of cleaning spray (Armorall) was sprayed all over the inside of the vehicle and not wiped down properly. I do understand that by the time the whole process of purchasing the vehicle lasted till after closing, but it only took me an additional ten minutes to do a proper wipe down after I returned home with the vehicle.

over all experience in suburban Toyota is good and sales rep is very helpful and found a color of my choice in selecting my car.

Great people, great service! We have 5 Toyotas - this should say it all. We continue to buy from Sububan Toyota because they're the best around.

I visited this new facility on a Saturday and was impressed with the customer care I received. Leng was extremely professional in her dealings with me. I would recommend her as a sales associate to anyone interested in a new vehicle.

We worked with Guy and Suburban Toyota went above and beyond what we expected. Guy was great to work with - did not pressure us, gave us great advice, and took time to really connect with us. The car we purchased was in great condition and Suburban went out of their way to ensure the cleanliness of the vehicle before we took it off the lot. We will definitely be going back to service our vehicle and to purchase future vehicles.

Thinking of leasing? Lisa and Mike were very helpful. This is probably the best dealership I've been to so far. Better than Draper in Saginaw, and Toyota in Grand Rapids and Ann Arbor.

Leng was trying to give us the best price and help us to understand the every process. she's friendly patiently and has the best customer service ever

My service experience over the years with my 2 Toyota cars with Greg Johns has ALWAYS BEEN OUTSTANDING. Greg is polite, knowledgeable and honest about what is needed(and not needed) for my car. It's good to know that there is a car dealership that can provide that service, something that most people, quit frankly, don't expect. Craig Daly

The staff goes above and beyond what I expected including working around the clock to make sure that I was happy and stress free through the entire experiance I personally highly recommend talking to Kurt he knows what he's talking about and is very friendly the whole staff is supportive and friendly they also have very high standards for all their used cars I look through a few different used cars and each one was very clean and in good condition. They will help you to get in a car that you will love.

A note of appreciation for Guy. He helped me with all the information to make the decision and then eased the process making it a smooth buying experience.