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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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Friendly reasonable people to do business with and

Friendly reasonable people to do business with and responsive to questions and inquiries about vehicle equipment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mike, we're glad to hear you found our team at Suburban Ford of Ferndale friendly and responsive. We appreciate your business and are here for any further questions or inquiries!

I worked with Josh & Brandon on my new vehicle purchase

I worked with Josh & Brandon on my new vehicle purchase and they were both great. Very informative and timely with everything and they made the entire process easy for us. Would highly recommend working with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Josh, it's fantastic to hear that our team at Suburban Ford of Ferndale made your vehicle purchase process smooth and easy. We appreciate the recommendation! Enjoy your new ride!

I had a great experience with the whole staff.

I had a great experience with the whole staff. My salesman Chris M. was a great help. I will continue to do business with you guys. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Richard, we're glad to hear Chris and the rest of our team at Suburban Ford of Ferndale provided you with a great experience. We look forward to continuing doing business with you!

My experience with Josh was amazing!

My experience with Josh was amazing! Such great service. He made things 100% easier for me and what I was looking for to accommodate my needs! I highly recommend him and this dealership if you’re looking for a great car and the best deal for what you’re going for!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kaylee, we're so glad to hear that Josh was able to make your car-buying experience easier at Suburban Ford of Ferndale. Thanks for the recommendation and enjoy your new ride!

10 out of 10 for excellent customer service my salesman

10 out of 10 for excellent customer service my salesman was very patient and detail oriented as he explained the gadgets in my Mercedes-Benz. I have purchased from two other suburban locations in the past, however, Suburban Ford of Ferndale is the best yet !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a top-notch experience with our team at Suburban Ford of Ferndale! It's great to see your satisfaction with the detailed explanation about your Mercedes-Benz. Thanks for choosing us and sharing this review!

Mark was very easy to work with and made the buying

Mark was very easy to work with and made the buying experience very smooth. Thanks again for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Ryan, we're glad to hear Mark made your buying experience smooth at Suburban Ford of Ferndale. Thanks for the shout-out!

Salvatore Vultaggio took great care of us.

Salvatore Vultaggio took great care of us. He’s your best choice at the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the shoutout to Salvatore! We truly appreciate the kind words and look forward to seeing you again soon.

Thank you very much Leon Stoudemire for years of

Thank you very much Leon Stoudemire for years of excellent sales service. All the best, James kilgore

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi James, we're delighted to hear that Leon has been providing you with excellent service over the years at Suburban Ford of Ferndale. We appreciate your loyalty and kind words!

Considering my situation, Chris Ristani was able to work

Considering my situation, Chris Ristani was able to work with me, get me approved, and in my car in three days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that Chris was able to assist you effectively and efficiently at Suburban Ford of Ferndale. Thanks for sharing your positive experience with us! Enjoy the ride in your new car!

Josh Arcos was very helpful and everyone else who works

Josh Arcos was very helpful and everyone else who works there was also friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jonas, it's great to hear how helpful Josh was during your time at Suburban Ford of Ferndale! We look forward to having you back again soon.