Suburban Ford of Ferndale

I purchased a Cadillac ATS about 6 months ago. Within the first month and a half I had a radiator hose leak. When we changed it we realized there was electrical tape wrapped around it. They taped my hose! About two months after that I had to replace my tie rods, struts, get an alignment and my shocks are completely destroyed. So I fixed all of that. Not even a month later I have a leak in my rear differential and it effected my power steering and axel. My radio also goes on and off and I have some electrical problems. All within 6 months. This has cost me so much time, money, and stress. I had a horrible car buying experience from them. I hope this review helps at least one person. I would never recommend this dealership. Such a waste of money and time. 10/10 would not recommend

BEWARE & RUN AWAY!!! Take your business elsewhere. Bought a car here recently. In less than 48 hours, it broke down as I was getting on the on ramp to the expressway. Terrifying and so upsetting. The engine light came on and the transmission isn't working after only 2 days and less than 100 miles of driving. It won't even turn on at all. I didn't purchase a warranty. However after just days of minimal use, I find it completely unacceptable that the dealership refuses to offer any help at all even in good will & good faith. Speaking with the sales manager, Antonio only wasted time & added to the injury. He was rude, arrogant and totally unhelpful. Bottom line, I would never recommend their products or their service. They clearly aren't inspected thoroughly enough & when they breakdown nearly fresh off the lot, they don't care. They just continue to repeat the same xx about their inspections & repairs they put into cars before they hit the sales floor. Clearly, this is not the case. It doesn't justify their $400 "reconditioning fee" which should really just their business expense, not the customers. You can see others have had similar experiences according to their reviews. I'm not impressed. They did me no favors by selling me a $10,000 lemon without any remorse. At best, their cars need to be inspected much more thoroughly & at worst, they're just a bad business that operates in bad policies. I believe both to be true. After only 2 days, now I'm stuck with a car I can't drive for quite a while I wait to learn how many hundreds of thousands of dollars these repairs will cost on a car I JUST BOUGHT! They're really earning their reputation. I have no idea how people that do business sleep at night. Take your business elsewhere and scrutinize any dealership fiercely. This is business that doesn't care an ounce about people. I'd sooner walk than ever allow anyone I ever encounter to give their business here. This company has nothing good going for it & nothing good coming.

I had an excellent experience with the salesman he was well informed and the transaction was smooth and quick

The service depart sucks! I have been coming here since I brought my Ford Fusion. There was a Service Bulletin on my Eco Boost engine and I had FORD help with the costs. IT WAS REPLACED with a brand new engine"supposedly, November 2022, then 6 months later , engine light pops on again, "cylinder 2" was reading bad, then they said they replaced a purge valve, NOW same freaking engine light comes on and BRIAN says coil pack!!!!!!!!!! # 2 cylinder. How can a coil pack go out on a brand new engine, well BRIAN says it was never replaced!!!! DOESNT MAKE ANY SENSE and now no one will return my calls. I am truly disappointed in the service I receive in the service department ONLY. Specifically BRIAN. I dont care how long he has been working there,he is not helpful and i think he is not telling me something ....

Leon Stoudemire as my leasing agent made my experience enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he could show me relevant options. And I felt no pressure at all from him as I asked to test-drive three vehicles before making my decision. He even in two instances suggested we drive a little longer than I was planning to. I've worked with one or two people who made me feel like they were trying to get the quick sale. Didn't feel that way with him AT ALL. He answered every question frankly and thoroughly. Really, everyone was great. Derrick Walker, the finance person who walked me through (no pun intended) the protection plan options, was also patient and knowledgeable. Victor, the person who applied the protectant to my seats, was nice when giving me instructions afterward about the plastic on the seats. The general sales manager, Tom Macpherson, even made a point of saying they appreciated my business and letting me know that I'd made the right decision by getting the windshield treatment and that I could update it at no charge periodically if I thought it was losing its potency. Five stars to Leon and the entire team. The whole experience makes me like my car even better.

Josh made the process of trading in my car pleasant experience. It was very stressful for me, but he was cheerful and encouraging the whole time. Also, informative with any question that I had. Love him!

Ali helped me buy a car he was above & beyond my expectations Thomas the sales manager was amazing as well both helped me get the car faster than we were expected highly recommended this place amazing people

Leon Stoudemire is the best in the business. Do yourself a favor and go see him.

Everyone there was very responsive. Even sales reps that didn’t have a customer asked if I neded anything. One even brought me a water. All of them were a great team tgat worked together

Our experience was nothing but positive from beginning to end. Our salesperson, Josh, was very knowledgeable, friendly, and responsive. We were provided with all of the information we asked for with zero pressure. We’re thrilled with our new Mach-E and the service we received at Suburban Ford of Ferndale!