Skip to main content

Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 2:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

Want to share your experience with this dealership?

Write a review

Ralph was awesome. He went above and beyond to help us...

Ralph was awesome. He went above and beyond to help us out in any way he could. I would HIGHLY recommend him to any of my friends. We live over an hour away from the dealership and would gladly drive that far again to do business with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for awesome review!!! Pat Klein General Manager 248-206-6800

I was grateful to have Ralph as my dealer. He was very...

I was grateful to have Ralph as my dealer. He was very supportive in helping me find the right vehicle that fits my family needs. I can truly say he made my experience with purchasing a vehicle very satisfying. Thank you, Ralph!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for awesome review!!! Pat Klein General Manager 248-206-6800

I was a loyal customer, but NEVER again! They sold me a...

I was a loyal customer, but NEVER again! They sold me a lemon. Driving the vehicle has put me and my family in harms way.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jay Burdalas was very professional and very helpful went...

Jay Burdalas was very professional and very helpful went above and beyond to get me on the vehicle I was interested in. My dream car thanks alot for your help jay will recommend you in the future to anyone I know that needs a vehicle your the man thank you for your help Jay appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jay made the whole experience very painless and...

Jay made the whole experience very painless and easy--also quickly, which was a necessity. I admit my misgivings when I saw how young he is, but his enthusiasm and willingness to get things done to my satisfaction was much appreciated. I didn't get all the high pressure, cliché tactics that you do get at other dealers. Great guy!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very nice guy. Very helpful,thorough and knowledgeable....

Very nice guy. Very helpful,thorough and knowledgeable. He was very professional and insightful about the vehicle I purchased. All around great experience working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Our experience with Ralph has been an A+ experience!! He...

Our experience with Ralph has been an A+ experience!! He was very informative, and spent alot of time explaining how everything worked. Most importantly, however, was that after everything was complete, with all sales being final, the next day we had additional questions, and he was right there to answer them!! Thank you Ralph!! we will recommend your expertise to others!! Marty & Hope Sobczak

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Ralph was a very personable and knowledgeable salesman....

Ralph was a very personable and knowledgeable salesman. He made our purchase experience a memorable one! He did everything as promised ...we’re very pleased!,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks again for the recommendation, and have an amazing day!

Chris is simply the best car salesman I have ever worked...

Chris is simply the best car salesman I have ever worked with! Friendly, funny, understanding, & helpful! He did not talk over me or try to confuse me with tons of extra information like other salesmen I’ve experienced try to do. He was open and honest and well deserving of a 5 star review. Well done Chris! Thank you again! Kevin Maples was also fantastic to work with. I came in with a bit of a tough situation and he did everything he could to get my payment down to exactly the number I was looking for. He was friendly, funny, understanding, and helpful. Thanks again Kevin! Lane was also very helpful and quick to respond to my initial inquiry. Thank you! This was overall the best car dealership experience of my life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Benderisgreat34, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale!

This was my first time buying a car and Ralph made it a...

This was my first time buying a car and Ralph made it a breeze. From the test drive to giving me a carfax Ralph made me feel comfortable and confident about the car I was choosing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy we were able to help you out!