Skip to main content

Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 2:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

Want to share your experience with this dealership?

Write a review

Soild, no nonsense salesman. Helped me out when I was in...

Soild, no nonsense salesman. Helped me out when I was in a jam, after I had purchased my vehicle. Saving up to buy a better vehicle. I will trust Ralph with that transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were extremely helpful and made the transaction as...

They were extremely helpful and made the transaction as painless as possible. The transaction was swift and did not take long at all. Thank you Tim

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Suburban Ford of Ferndale!

Ralph made the stressful purchase of my vehicle a smooth...

Ralph made the stressful purchase of my vehicle a smooth and easy process. He was extremely helpful and knowledgeable Would recommend anyone looking for a new vehicle visit Suburban Ford Ferndale and ask for Ralph. Top notch experience all round today!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Et, thank you so much for your positive comments about Suburban Ford of Ferndale!

Ralph was very helpful and accommodating. He made my car...

Ralph was very helpful and accommodating. He made my car buying experience very simple and easy! Will be keeping Ralph in mind for future purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I always look for Brian to help me. He's honest and gives...

I always look for Brian to help me. He's honest and gives me advice that I truly need as I am cost conscience all the time. Appreciate everything he does for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much again for your feedback! We hope you have a great day!

If you are looking for an honest, straight forward sales...

If you are looking for an honest, straight forward sales rep, Ralph is top of my list. Always followed through. Very professional. cares about me and my family. We definitely go back to ralph!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Brad! We're so happy we were able to help you out!

Working with Ralph Geary made the experience of...

Working with Ralph Geary made the experience of purchasing a vehicle simple and fun. He worked with me to get a used Ford Explorer as our family vehicle since we just had a newborn. The vehicle needed a little bit of work done, so he helped with facilitating that - organizing process with Service Department, managing appointments, pushing service to get it done promptly, etc. He even dropped off the vehicle once it was done being worked on! He really went above and beyond for my family, so I'd highly recommend Ralph to anyone looking for a used Ford. He's very personable and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Best sales experience I have had in several years. Very...

Best sales experience I have had in several years. Very pleasant to work with and even going to the finance department was a PLUS at Ford of Ferndale! Thank you for your assistance in my purchase as my time is limited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sarah treats customers like family. She is extremely...

Sarah treats customers like family. She is extremely knowledgeable and always works hard for all her customers. I highly recommend her and Suburban Ford of Ferndale ! Exceptional service and value. You won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Andrew was very kind, prompt, professional and...

Andrew was very kind, prompt, professional and communicated with me concerning everything that was going on. I really appreciate everything. I will be coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.