Suburban Ford of Ferndale

Michael and Kristin and the lady who I dealt with to receive the loaner were great towards me. But there were a couple of men whose name I don't know were very unpleasant and unprofessional over the phone and in person and the treament they gave me was so horrible, that it makes me feel like I never want to come back. One was very rude over the phone and it was one that I kept asking the same question about 5 times face to face and he never responded to me. But Michael, Kristin, and that lady was AWESOME to me.

Great customer service and a comfortable clean facility!

I purchased a used vehicle from Suburban Ford of Ferndale and got a good price and an excellent buying experience. Brad and Jeff were very helpful and worked with me to make sure everything was right. I'll be sure to take a look at what Suburban has the next time I'm in the market for a vehicle.

Just before Christmas, I had my car in to repair wiring to the throttle. I got the car back with a headlight that wouldn't work. Coincidence? I had a friend try to replace the bulb (a mechanic) and turns out something was wrong with the wiring. I took it back to the dealer - they had me there for 4 hours while they also tried a new bulb. They informed me that I would have to make an appt and have the 'electrician' look at it. I called and made the appt. I dropped the car off at 8 a.m. making sure to tell them I needed it back by the end of the day - this was discussed with the appt maker and the counter person. At 5pm, they had still not even looked at my car. I won't go back. The guy on the phone told me, 'All the plants are off and their employees are bringing in their cars because they are off, so we have a back log'. Not my problem. If this excuse is true - then they shouldn't have made the appt in the first place or not agreed to have it done that day.

Kristin Walker, Service Consultant provided Exceptional Customer Service .

I needed an oil change and did not have an appointment took the car right in and serviced it and was on my way in a short time Thank you

Had my regular oil change visit last Thursday for my 2014 Escape and once again was treated very well and all my small issues were addressed and I couldn't be happier.

I like the friendly atmosphere and quality of their work.

I called and spoke with Service Advisor Blaize Bailey at the service center and discussed how I had a bubble in my tire possibly from hitting a pot hole which is a weak spot in the tire that can actually be dangerous to drive with. It was 5pm when I called in was able to look in the system and confirm a tire was in stock. Once I arrived at 6:30pm I received prompt and friendly service by all of the advisors and staff. Blaize provided great customer service and Dave Duquet helped with keeping my two-year old occupied. The professional and friendly staff at Suburban Ford of Ferndale had me in and out within a half hour to drive home with a new and safe tire. Thank you so much! I could not have been more pleased and would highly recommend!

Terrible! On a Saturday close to closing. Grease on dash board,engine air filter box cover not close properly. Water could have enter engine. Wiring harnesses not secured to filter air box.