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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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Oil change

Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car which was a refreshingly humanizing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Hasan, we are very happy to have provided you with such a positive experience! Thank you for taking the time to share your experience with us.

Great Experience

Dennis was very helpful, very friendly, and very knowledgeable. He helped to save me money by checking into other financing options for me even though I didn't think to ask him to do so. Kevin was very friendly and very knowledgeable and made the transaction seamless and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very good experience, thank you again.

The service was great, my dealer made sure I had everything I needed and sold me the car very professional and they work with you. And they go the extra mile for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My service experience.

I am very pleased with this dealership because of the exceptional service they provide. The customer lounge is clean and comfortable. Also, the staff is very friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellence Customer Service! Great Staff

The team really work with me and made this a smooth transitions! Especially the Sales Manager Mike!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Paris, your wonderful feedback and rating mean a lot to us!

Worth my Investment!

Darin Fogle was very attentive to my needs. He asked me the necessary questions in order for me to get the kind of car I wanted. He even followed up a week later.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tracey, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale!

Great experience!!!

Great experience with the staff at Suburban Ford of Ferndale- Moe is the best! Highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mary, thanks for the kind words about the dealership and Moe! We hope you have an awesome day .

Ford Escape

I really wanted to get a vehicle that fit my entire family. My heart was set on a 6-8 passenger vehicle. I stated that to begin with. I was told that I could afford an Escape. My 06 Benz was giving me waaaay too much to deal with. I needed to get a new vehicle fast. Everything was great except that I took the Escape that doesn?t fit my family at all. Then I went back with buyers remorse and was told I could get the Explorer if I give $1K. I just honestly wish that was presented first, as thats what?s I asked for and described the size of my family. Now my 5 kids and I are cramped and I have to see what can be done. This is NOT working. I?m sad.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ciera, thank you for sharing your experience and feedback with us.

repair of tire

Very good. Pleased that I didn't have to spend a lot of time before getting service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Hosiah, we are very happy to have provided you with such a positive experience!

Suburban ford Ferndale

Very satisfied with my purchase and my trade in decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Geraldine, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale!