Reviews
Right from walking in they were very informative, very
Right from walking in they were very informative, very helpful, but not too pushy and an overall good environment and a smooth transaction from start to finish
Right from walking in they were very informative, very
Right from walking in they were very informative, very helpful, but not too pushy and an overall good environment and a smooth transaction from start to finish
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
Customer service was excellent, and the deal went quick
Customer service was excellent, and the deal went quick and smooth. Thank you, Jessica, we love our new Bronco sport.
Customer service was excellent, and the deal went quick
Customer service was excellent, and the deal went quick and smooth. Thank you, Jessica, we love our new Bronco sport.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
Jessica and your sales department made it very easy to
Jessica and your sales department made it very easy to purchase the Maverick. She found one with exactly what I wanted. We are enjoying our truck very much.
Jessica and your sales department made it very easy to
Jessica and your sales department made it very easy to purchase the Maverick. She found one with exactly what I wanted. We are enjoying our truck very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
Jessica was beyond the word helpful and knowledgeable.
Jessica was beyond the word helpful and knowledgeable. I told her what my needs were for the vehicle I was looking with a certain price range and she nailed it on the head my purchase. Extremely polite, courteous and customer friendly. Answered all my questions. I will return to them and have her as my sales person in the future. I can see why most trucks on the road in Long Island have Stevens 112 on their mud flaps. Unbeatable prices, no hidden fees and prompt experienced service. Highly recommend
Jessica was beyond the word helpful and knowledgeable.
Jessica was beyond the word helpful and knowledgeable. I told her what my needs were for the vehicle I was looking with a certain price range and she nailed it on the head my purchase. Extremely polite, courteous and customer friendly. Answered all my questions. I will return to them and have her as my sales person in the future. I can see why most trucks on the road in Long Island have Stevens 112 on their mud flaps. Unbeatable prices, no hidden fees and prompt experienced service. Highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
I was suppsed to have an appointment to look at a car and
I was suppsed to have an appointment to look at a car and take it for a test drive. The conversation and appointment confirmation are all in an email. When I got there, they didn't know who the person was that made the appointment. The email of the person that setup the appointment was from this person below. Emily Smith Sales Consultant Steven's 112 Ford 507 Medford Ave @Route 112 Patchogue, NY 11772 We had several email exchanges and she even sent me a link to the car with the VIN number. Yet they seemed to not know who this was. They then told me that the car was just sold to another person that was there. Not sure if they are using a third party for internet sales, but that isn't my problem and I wasted time on my day off to go there and ultimately missed out on the car. Typical dealership nonsense, nobody knows anything about the shenanigans. I find most dealerships are shady and unfortunately my experience with Steven's Ford was no different.
I was suppsed to have an appointment to look at a car and
I was suppsed to have an appointment to look at a car and take it for a test drive. The conversation and appointment confirmation are all in an email. When I got there, they didn't know who the person was that made the appointment. The email of the person that setup the appointment was from this person below. Emily Smith Sales Consultant Steven's 112 Ford 507 Medford Ave @Route 112 Patchogue, NY 11772 We had several email exchanges and she even sent me a link to the car with the VIN number. Yet they seemed to not know who this was. They then told me that the car was just sold to another person that was there. Not sure if they are using a third party for internet sales, but that isn't my problem and I wasted time on my day off to go there and ultimately missed out on the car. Typical dealership nonsense, nobody knows anything about the shenanigans. I find most dealerships are shady and unfortunately my experience with Steven's Ford was no different.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, and I’m sorry to hear about your recent experience at Stevens 112 Ford. It’s always our goal to provide every guest with great service and a fair opportunity when it comes to purchasing a vehicle. With high-demand vehicles, it's not uncommon for multiple customers to express interest at the same time. In those cases, the sale is completed with the first customer to move forward and commit to a deal. I completely understand how disappointing that can be if you had an appointment and were still considering the vehicle when it sold. That said, I’d love the opportunity to personally help you locate a similar vehicle or something that fits your needs just as well. Please feel free to reach out to me directly at (631) 475-1133 x203 or TFarrell@stevens112.com—I’d be glad to assist you personally. Sincerely, Tom Farrell General Sales Manager Stevens 112 Ford 📍 507 Route 112, Patchogue, NY 11772 📞 (631) 475-1133 x203 | ✉️ TFarrell@stevens112.com
Very easy to work with and straight forward in all
Very easy to work with and straight forward in all communication. Excellent overall experience and would recommend Stevens Ford. Salesperson CJ was extremely in doing thorough review and pictures of the vehicle for me before purchasing which was very helpful since I was not local to the area.
Very easy to work with and straight forward in all
Very easy to work with and straight forward in all communication. Excellent overall experience and would recommend Stevens Ford. Salesperson CJ was extremely in doing thorough review and pictures of the vehicle for me before purchasing which was very helpful since I was not local to the area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
Great experience, helped steer me in the right direction
Great experience, helped steer me in the right direction with buying a new car for the first time. Would definitely come back
Great experience, helped steer me in the right direction
Great experience, helped steer me in the right direction with buying a new car for the first time. Would definitely come back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
Jefferson helped me get into my car and honestly made the
Jefferson helped me get into my car and honestly made the whole process so easy. He’s super chill, honest, and just a genuinely good guy. You can tell he really cares.
Jefferson helped me get into my car and honestly made the
Jefferson helped me get into my car and honestly made the whole process so easy. He’s super chill, honest, and just a genuinely good guy. You can tell he really cares.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford
I purchased a used 2018 ford explorer from this dealer
I purchased a used 2018 ford explorer from this dealer last July and as soon as I purchased it, there was nothing but problem after problem. The very first day I drove it after I had gotten home the check engine light immediately came on and I brought it back and it was fixed, then the next day check engine light was on again and they claimed to fix it again, and then about a week after purchasing the car the turbo blows up, I tried reaching out to Cj my salesman, no answer of course, get it towed to them and just getting a loner car on a vehicle I just purchased was a nightmare. Took about a month and half to fix and Immediately after getting the car back after that the catalytic converters were shot as I scanned the vehicle immediately after getting it back, they claimed that the turbos had nothing to do with the cats, which 100% the turbos sprayed oil all over the exhaust system. They refused to honor my warranty for the cats so I had the shell out 3 grand on that. Then about another week later the engine blows up and again towing it there and having to fight for a loaner on a car I purchased within a 2 month time frame was a nightmare. They also didn’t honor my warranty fully again and I had to pay 1500 for the engine because they wouldn’t cover the whole repair, I had the car for less then one year and only got to drive it 5,000 miles because of the never ending repairs it needed. I would avoid this dealer like the plague especially if buying used as they obviously do not inspect vehicles before selling them. Ps I got a new car a year into my loan and lost a lot of money just to get that nightmare off my hands, worst car experience of my life!!!!!
I purchased a used 2018 ford explorer from this dealer
I purchased a used 2018 ford explorer from this dealer last July and as soon as I purchased it, there was nothing but problem after problem. The very first day I drove it after I had gotten home the check engine light immediately came on and I brought it back and it was fixed, then the next day check engine light was on again and they claimed to fix it again, and then about a week after purchasing the car the turbo blows up, I tried reaching out to Cj my salesman, no answer of course, get it towed to them and just getting a loner car on a vehicle I just purchased was a nightmare. Took about a month and half to fix and Immediately after getting the car back after that the catalytic converters were shot as I scanned the vehicle immediately after getting it back, they claimed that the turbos had nothing to do with the cats, which 100% the turbos sprayed oil all over the exhaust system. They refused to honor my warranty for the cats so I had the shell out 3 grand on that. Then about another week later the engine blows up and again towing it there and having to fight for a loaner on a car I purchased within a 2 month time frame was a nightmare. They also didn’t honor my warranty fully again and I had to pay 1500 for the engine because they wouldn’t cover the whole repair, I had the car for less then one year and only got to drive it 5,000 miles because of the never ending repairs it needed. I would avoid this dealer like the plague especially if buying used as they obviously do not inspect vehicles before selling them. Ps I got a new car a year into my loan and lost a lot of money just to get that nightmare off my hands, worst car experience of my life!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re genuinely sorry to hear about your experience and regret that your vehicle ownership journey was so frustrating. At Stevens 112 Ford, we aim to provide dependable vehicles and responsive customer service, and it’s clear we fell short in your case. While we understand your disappointment, we’d welcome the opportunity to review the full details of your situation, including the repair history and warranty coverage specifics. We take claims like these seriously and want to ensure every vehicle we sell meets safety and performance standards. Please contact me directly at (631) 475-1133 x203 or via email at TFarrell@stevens112.com so we can address any unresolved concerns and learn how we can do better. Sincerely, Tom Farrell General Sales Manager Stevens 112 Ford
Sales person Jefferson was very personable and
Sales person Jefferson was very personable and knowledgable. They made the process enjoyable and we left happy.
Sales person Jefferson was very personable and
Sales person Jefferson was very personable and knowledgable. They made the process enjoyable and we left happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a 5 Star review! On behalf of everyone at Stevens 112 Ford, I truly appreciate your kind words and support! If there's anything else we can do for you in the future whether it's sales, service, or just answering a question, please feel free to reach out. We look forward to assisting you again! Warm regards, Tom Farrell General Sales Manager Stevens 112 Ford