Reviews
Dishonest and after the sale good luck getting any
Dishonest and after the sale good luck getting any response. Sold me a 2020 Toyota Sequioa and have problem after problem! Would Never send anyone to them and we will never be back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Thank you for sharing your experience. Our goal is to provide customers with a transparent experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Mayur Pater mayurpatel@grapevinehonda.com New Vehicle Manager
Mr. Patel we have discussed this in the past more than once so no need for your regular response. You have stated more than once you would discuss with the owner and still nothing offered to assist. While I wait for you respond I have already spent $2500 to fix and the check engine light is still on. There is no way this Sequoia passed the state emissions test. Buying as is not a problem until you intentionally screw the customer over. NEVER AGAIN!
Really Great service 10/10 would recommend l
Great service 10/10 would recommend this to anyone buying a new car or used car really great dealership and people who care about you getting the best service possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Seth, Thank you for the review. We are happy to hear your service with us was an overall great experience. We hope to see you again here at Grapevine Honda.
Oil change
The new service guy Bobby Huggins gave me a good estimate on the time and updated my vechicle history. I’ll contact him the next time i need service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, We look forward to earning your business again down the road. We appreciate the review and hope to provide you with another 5-star rating soon.
New loyal customer!
Very smooth experience. Everyone patient, friendly and professional. Not pushy in any way. Juan Rodriguez (best sales guy!!), Mayur Patel (sales manager), Erick Benitez (sales), April Armenta (sales), Ronald Jackson (finance) and Mario Aguirre (GM, amazing guy). Thank you all for a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jose, Thank you for the review. We are glad your time with us was a smooth and efficient experience. We hope to see you again here at Grapevine Honda.
Ask for Frank at Grapevine Honda
Frank is best car salesman. He made buying car a fun experience. Would refer him to anyone wanting a Honda. He was knowledgeable and very courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marcia, Thank you for the review. We are glad your time with us was a professional, but fun experience. We hope to see you again here at Grapevine Honda.
Great service, good facilities
Great service. Very comfortable facilities with variety of snacks, beverages and wi-fi that allows you to work while you wait for your car. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Thank you for the review. We are glad you enjoyed all our amenities here at Grapevine Honda. We hope to see you again soon.
Excellent experience
Amazing experience working with sales person Luis, everyone is friendly and gave me a good understanding on the available options understanding my ask. They made it possible to complete entire process on same day. Also Luis has spent his time in helping me on Insurance part. Finally I drove my Honda CRV Hybrid home, with all the happiness. Thank you Grapevine Honda, for such a wonderful experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Thank you for the review. We are glad your time with us was a quick and easy process. We hope to see you again here at Grapevine Honda.
Great experience
I dread going to the dealership, especially when I kind of need to do so. This time was a superb experience. Low stress. Fair price. Easy in and out. My next purchase will be here too, as long as the same staff is! Really, great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi JR, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at Grapevine Honda.
See above
A Great experience and I would suggest that anyone interested in buying a Honda start and end their search at Grapevine Honda Just an honest acessment
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Berkley, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Grapevine Honda.
I had an issue with a Lifetime Oilchange Contract which
I had an issue with a Lifetime Oilchange Contract which was included in our closing package. Unlike everything else in the package from Honda Financial Services, the LOC was a product of Lipsey Motors LLC the parent company of Grapevine Honda. I requested the contract be canceled, and to his word Mr. Patel helped resolve the issue I was have with Lipsey Corporate HDQ. Mr. Patel is a stand up guy! The salesman we worked with, Byron was excelent. So the only negative I had with the process was resolved by Mr. Patel. I would do business with grapevine Honda again. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for the review. We are glad we could help resolve this situation. We look forward to seeing you again here at Grapevine Honda.