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Porsche Downtown Chicago

(52 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–4:00pm
Sunday Closed Closed
New (312) 635-7737 (312) 635-7737
Used (312) 324-3982 (312) 324-3982
Service (312) 548-8523 (312) 548-8523

Reviews

(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Porsche Downtown Chicago from DealerRater.

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Excellent from beginning to end

My experience with Frank Bertone was top-notch. He is very knowledgeable, helpful, friendly, and I felt no pressure from him at any point during the process. It’s nice to work with representatives that are so well-informed and easy to get along with! I recommend highly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Amazing Experience!

This was probably the single best luxury car purchase I have ever made. From start to finish Scott and his team went above and beyond my expectations. I was able to secure an amazing car, fair price was given on my trade, and the customer service was outstanding. I highly recommend anyone looking to purchase a Porsche or any preowned car from Downtown Porsche. True professionals!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Downtown Porsche is the best!

I have now purchased two cars from Downtown Porsche, a Macan S & a 911 Turbo S Cab, & and have ordered a Cayenne Hybrid, over the past few years. No more driving 45 minutes to the suburbs! The facility is beautiful and surprisingly large for a downtown location. The experience with each car has been great, both in sales and in follow up service: These people know what they're talking about, they keep their word, and their attitude is always "can do." Simon in service seems to know about every nut and bolt on every Porsche, and so does his staff - Calvin kept me updated by text several times when my car was in for a major service. Scott, the store manager, is a friendly but concise guy with no BS: If he tells you something, it's true. If there's a problem, he fixes it. Even the people on the floor who answer greet customers like Aleksandra know their Porsches, and if they don't have an answer, they find it. Can't say enough good things. Another Napleton dealership with excellent integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Talk to Frank!

Working with Frank Bertone was an absolute pleasure. He walked me through the purchase efficiently and professionally. Explained things very well. And got me into the prefect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Stevie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Highly Recommend.

I couldn’t have asked for a better experience from anywhere. Really thoughtful and knowledgeable salesperson. Great selection and was pleased with the the no pressure explanations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Tyler, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Porsche Enthusiasts in the Drivers Seat

Had the pleasure of working with the dealership 3 times in the past year. Sold a car and bought 2 others. Scott and Anthony are both enthusiastic Porsche experts. Hate to say I do this but sometimes I drop in to grab a coffee and look at the new cars. Im a little obsessed. They communicate transparently about what they can and can’t do and I find that genuinely they are looking to create long lasting business relationships with their clients. The car market has been crazy and not once have I felt with Scott the GM that now is a bad time to buy a car even though I can clearly see deliveries of new cars from Germany has been slow going. If you’re local you will get a fair deal on your trade and the new purchase. Great downtown business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michael, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Would definitely reach out to Frank again!

Friendly, great customer service! The whole process was seamless and Frank was spot on with what type of used vehicle I was looking for. Couldn’t be happier with our vehicle we drove home in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Dawn, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Happy Man!

Asked all the right questions to make sure I received all the details I wanted. Very patient. Very knowledgeable of all the available options. Great experience!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robert, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Porsche Downtown Chicago is the bomb.com

The most friendly, heartwarming, and professional staff I've ever encountered. I have nothing, but great words to say about this fantastic dealership. If you haven't stopped by to just check out the beautiful store then you're missing out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Porsche Downtown Chicago Rocks!!!

As a long-time Porsche enthusiast and Porsche owner, I discovered Porsche downtown Chicago is hands down the best Porsche dealership in the Great Chicago land area. Me and my friends bought 3 cars from them since I met Charles Tran, the sales manager. Everyone, they are very friendly and genuine about the transaction, I highly recommend Porsche downtown Chicago to you all who is looking to get a TRUE PORSCHE EXPERIENCE!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.