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Woodbridge Ford

(1,766 reviews)

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(1,766 reviews)

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We worked with these folks and had an excellent experience from start to finish. We never felt pressured and always felt like she genuinely wanted to help us find the right vehicle. One thing that really stood out was how transparent and helpful everyone was. The car we purchased was in great condition. We couldn't be happier with our purchase!

We worked with these folks and had an excellent experience from start to finish. We never felt pressured and always felt like she genuinely wanted to help us find the right vehicle. One thing that really stood out was how transparent and helpful everyone was. The car we purchased was in great condition. We couldn't be happier with our purchase!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased another car from Roy at Woodbridge ford. He was able to locate exactly what I wanted and have it fit my budget perfectly. The car was delivered and my other was taken away. Exceptional car buying experience highly recommend Roy from Woodbridge to all my friends and family.

I purchased another car from Roy at Woodbridge ford. He was able to locate exactly what I wanted and have it fit my budget perfectly. The car was delivered and my other was taken away. Exceptional car buying experience highly recommend Roy from Woodbridge to all my friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer didn't disclose a safety recall affecting the High-Voltage battery and ignored a "Do Not Deliver" order from Ford Motor Company due to this issue. In addition, the dealer added the FMC $3,500 Exteneded Warranty without my consent and charged me a whopping $2,999 "Enviornmental Fee" supposedly to buy down my high interesest rate to 13.39%! However, the better rate was nearly 3% higher than my pre-approval from Capital One Auto Finance and they eventually used Capital One Auto Finance. The dealer never directly informed me of this unreasonable fee and hid it in the paperwork that was not provided to me after closing. They only went over a summary sheet which didn't call out this fee, but did show the warranty and GAP insurance (which I did request). I have never had to pay a $2,999 fee to get auto fianancing and certainly never a $2,999 Environmental Fee. Due to the initally added $6,499 + NJ Tax to my contract, my payment is an astronomical $731/mo, when it should have been around $575/mo, costing me over $11,232 over 72 months. I asked the dealer to cancel the extended warranty but the finance company has not received it yet, hopefully they will soon, but that doesn't lower the monthly payment but will reduce the total interest paid/life of the loan. They refused to refund the $2,999 Enviornmental Fee. If you decide to purchase a new or used car from this dealer, be on the lookout for astronomical fees and don't let them rush you through the sigining process and request ALL final paperwork.

Dealer didn't disclose a safety recall affecting the High-Voltage battery and ignored a "Do Not Deliver" order from Ford Motor Company due to this issue. In addition, the dealer added the FMC $3,500 Exteneded Warranty without my consent and charged me a whopping $2,999 "Enviornmental Fee" supposedly to buy down my high interesest rate to 13.39%! However, the better rate was nearly 3% higher than my pre-approval from Capital One Auto Finance and they eventually used Capital One Auto Finance. The dealer never directly informed me of this unreasonable fee and hid it in the paperwork that was not provided to me after closing. They only went over a summary sheet which didn't call out this fee, but did show the warranty and GAP insurance (which I did request). I have never had to pay a $2,999 fee to get auto fianancing and certainly never a $2,999 Environmental Fee. Due to the initally added $6,499 + NJ Tax to my contract, my payment is an astronomical $731/mo, when it should have been around $575/mo, costing me over $11,232 over 72 months. I asked the dealer to cancel the extended warranty but the finance company has not received it yet, hopefully they will soon, but that doesn't lower the monthly payment but will reduce the total interest paid/life of the loan. They refused to refund the $2,999 Enviornmental Fee. If you decide to purchase a new or used car from this dealer, be on the lookout for astronomical fees and don't let them rush you through the sigining process and request ALL final paperwork.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Hands down the best place to buy a vehicle! They literally got me approved and driving the same day. I’ll never buy a car anywhere else. Huge thanks to Patrick for making me feel right at home!

Hands down the best place to buy a vehicle! They literally got me approved and driving the same day. I’ll never buy a car anywhere else. Huge thanks to Patrick for making me feel right at home!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Patrick made buying my car a breeze. Super fast, easy, and he really does everything he can to make it work. Definitely exceeded my expectations!

Patrick made buying my car a breeze. Super fast, easy, and he really does everything he can to make it work. Definitely exceeded my expectations!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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They took really good care of me and were very fair throughout the process. The price they offered was better than anywhere else I checked. Super smooth experience and I’d definitely recommend.

They took really good care of me and were very fair throughout the process. The price they offered was better than anywhere else I checked. Super smooth experience and I’d definitely recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Went to browse for a car and Patrick was great to work with. Very helpful, professional, and no pressure at all. Made the visit really comfortable. I’ll definitely be reaching out to him for more vehicles.

Went to browse for a car and Patrick was great to work with. Very helpful, professional, and no pressure at all. Made the visit really comfortable. I’ll definitely be reaching out to him for more vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I came in and I spoke with Patrick. He was so nice and very willing to help me out, to get me in something. I will definitely be coming back to get more vehicles.

I came in and I spoke with Patrick. He was so nice and very willing to help me out, to get me in something. I will definitely be coming back to get more vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I called, spoke with Patrick and he was amazing! I told him exactly what I wanted, and he got right to work. Best car buying experience ever. Thanks so much, Patrick!

I called, spoke with Patrick and he was amazing! I told him exactly what I wanted, and he got right to work. Best car buying experience ever. Thanks so much, Patrick!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I worked w/ 2 guys here and they both were very professional and easy to work with. They walked us through the whole process of buying a car. The transaction was quick and smooth. I would definitely recommend them to anyone looking to get a vehicle

I worked w/ 2 guys here and they both were very professional and easy to work with. They walked us through the whole process of buying a car. The transaction was quick and smooth. I would definitely recommend them to anyone looking to get a vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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