Kearny Mesa Ford

John Walker kept me well informed of the progress of my special order. In picking up the car, they were short handed and I had to wait for an hour past my appointment time to be helped. Otherwise, there was minimal upselling pressure from sales or the finance manager. The financing process was smooth.

We had a lease buyout price set by Ford Motor Company. Upon buying out F150, The finance manager at Kearny Mesa Ford stated our buyout price “auto populated” $500 above contract price. Ford Motor Company Customer Care confirmed the extra $500.00 was in excess of our agreement. I called Kearny Mesa Ford several times to speak with the GM, but no one will put my call through.

I have been to this dealership many times for service on my 2013 F150 and have always found them to be quite responsive. This was my 2nd time engaging the sales team, and both times it was a very positive experience for me. Patient. Professional. Knowledgeable. Friendly.

The service team is always great with customers. They are very helpful and make sure all my concerns were addressed. The team always goes above and beyond!

I nearly bought a new vehicle at a different dealership, until I called Kearny Mesa Ford and talked with Michael Croom. He was able to quickly help me find the right car, match the other dealer's price, all with more professional service and no undesirable salesman tactics (unlike the other dealer). The process was smooth and pleasant, and Michael was very enjoyable to work with and did not present any pressure to buy, just tried to be helpful. I greatly appreciated this and would come back to Kearny Mesa and Michael.

Good service…Starting with having a Service Advisor assigned, everyone is very attentive, courteous, friendly and professional at what they do. It’s a nice environment, I bring my laptop to optimize the waiting time. My service Advisor (Erica) kept me informed of what they’ll be doing, how long it would take and made sure to answer all my questions.

Erica was fantastic, she took care of the requested maintenance items and informed me of additional items that needed attention. She kept me updated on the status and had everything ready for me when I came to pick it up. Great Experience!

Sara Pounds is the best service advisor I have ever had and always has a smile. Keep up the great work with our fleet!!!

Great and prompt service! I did not have to wait long to schedule an appointment

They are always courteous, professional, and helpful. I like the rewards programm, it helps with ths cost of repairs. My service managers have always been helpful.