Reviews
I used valet service so I didn't come into contact with
I used valet service so I didn't come into contact with individuals. The valet driver was very courteous and punctual.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that our valet service met your expectations at Genesis of Naples! Thank you for sharing your experience, and we hope to serve you again soon.
Pawel Bartnicki is always professional and knowledgeable.
Pawel Bartnicki is always professional and knowledgeable. After many years I trust his advice, Even with the construction there was a comfortable place to wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Genesis of Naples! We're pleased to hear that Pawel's professionalism and expertise have earned your trust over the years. We appreciate your patience during our construction, and we're glad you found a comfortable spot to wait.
Fantastic experience!
Fantastic experience! This was my first time having any car issues, so I wasn't sure what to expect. I am overjoyed with the result and expeirence overall. Jorge and Tim were amazing and very helpful; my car was repaired in a timely fashion, and I was given a loaner vehicle to drive in the meantime. They even added on services that were covered under the warranty that I didn't even realize/mention. My car looks brand new again, and the issues I came in with were also fixed. Love this dealership, highly recommend. Would absolutely continue owning genesis vehicles in the future. Thank you again Jorge, Tim, the service department for fixing everything and anyone else who helped in this process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kimberly, we're elated to hear that Jorge and Tim provided such a fantastic experience at Genesis of Naples! It's great to know your car was repaired promptly and the team went above and beyond with additional services. Thanks for recommending us, we look forward to seeing you again in the future!
With the construction, it's a real pain to get my car
With the construction, it's a real pain to get my car service, however Pawel Bartnicki expert assistance, the pain is quickly replaced with a high degree of satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Pawel's expert assistance made your service experience at Genesis of Naples satisfying despite the construction challenges. Thank you for sharing this feedback!
We own a G70 and a GV80, and love them both.
We own a G70 and a GV80, and love them both. Great cars and excellent service. Responsive, friendly, proactive, and timely. Would highly recommend both. And Peter in service is a 'rock star'!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Genesis of Naples! We're glad you're enjoying both the G70 and GV80, and we'll be sure to pass along your compliments to Peter in service.
Pawel Bartnicki was helpful, professional, polite and
Pawel Bartnicki was helpful, professional, polite and most importantly knowledgeable. Answered all my questions and car service was finished and ready well ahead of his time estimate. Couldn’t have asked for a better Service Advisor experience. I will ask for him on my next visit!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Genesis of Naples! We're happy to hear that Pawel provided such excellent service and exceeded your expectations. We look forward to welcoming you back on your next visit!
My recent service experience at Genesis of Naples was
My recent service experience at Genesis of Naples was excellent. My appointment time was honored, my G80 was fully serviced while I waited and returned to me cleaned inside and out. My service consultant JC kept me informed throughout the entire process. I highly recommend the sales and service team at Genesis of Naples. Barry
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us, Barry! We're glad that JC and our team at Genesis of Naples took great care of your G80 and kept you informed throughout the process. Safe travels until next time!
Initial person greeting me wasn't helpful, actually
Initial person greeting me wasn't helpful, actually irritating. On the return visit things went much better.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I'm very sorry that you had a negative experience. We expect so much more for our customers and I want to personally ensure that your future services continue to improve. Would you please reach out so we can discuss what happened here? Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
Excellent Service - all issues corrected - Like working
Excellent Service - all issues corrected - Like working with Pawel Bartnicki quick to respond to all my questions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear that Pawel and the Genesis of Naples team provided excellent service and addressed all your concerns promptly.
great people very trustworthy great service excellent
great people very trustworthy great service excellent work easy to schedule service and very efficient
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eric, we're pleased to hear that you found our team at Genesis of Naples trustworthy and efficient! Thank you for sharing your positive experience with us.