Reviews
Good respectful price negotiation.
Good respectful price negotiation. Checked back but not smothering. Good deal! Mike Colgan and Laura were a great team to work with! Great overall experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Mike and Laura provided a respectful and smooth negotiation experience at Genesis of Naples. It's fantastic to know you enjoyed working with our team, and we appreciate your feedback!
JASON BORD, WHO RUNS THE DETAILING DEPT.
JASON BORD, WHO RUNS THE DETAILING DEPT., WAS AMAZINGLY HELPFUL. HE IS A TRUE PROFESSIONAL AND PLAYED A SIGNIFICANT ROLE IN MY TOTAL SATISFACTION WITH THE GENESIS OF NAPLES LOCATION. TONY CATALINA WAS MY SALESMAN AND WAS THE OTHER REASON I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE. I HOPE THE OWNER REALIZES AND REWARDS THESE TWO GENTLEMAN FOR THEIR SIGNIFICANT CONTRIBUTIONS TO THE SUCCESS OF THE DEALERSHIP.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Jason and Tony made your experience at Genesis of Naples exceptional. Your recommendation means a lot to us, and we'll be sure to share your kind words with the team!
The service and quality was excellent as always on my
The service and quality was excellent as always on my GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear that the service and quality met your expectations at Genesis of Naples. We apologize for missing the vacuuming and will ensure it's addressed in future visits!
Both Arlington (sales) and Eddie Gracia (sales manager)
Both Arlington (sales) and Eddie Gracia (sales manager) went beyond what we expected to make us happy with the purchase of our 2025 Genisis GV70. An outstanding dealership experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marcel, we're delighted to hear that Arlington and Eddie exceeded your expectations at Genesis of Naples. Enjoy your new 2025 Genesis GV70!
The dealership was very inviting and friendly greeting.
The dealership was very inviting and friendly greeting. The interior seriously needs and overhaul. It is not customer friendly, the music was terrible, no where to get a water or snack after hours purchasing a car. And it is the number 1 genesis dealer in the nation and in Naples. Looking forward to a new building and hope the interior and exterior is more luxurious and appealing as it should be in Naples. It would make for a nicer experience.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear that our team made a positive impression, and we appreciate your suggestions regarding the interior. Your input is valuable as we strive to enhance our facilities and provide an exceptional experience for all customers. We look forward to welcoming you back in the future!
Tony was helpful and made sure he satisfied our needs.
Tony was helpful and made sure he satisfied our needs. He made the process seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that Tony was helpful at Genesis of Naples. Thanks for sharing and leaving us a five-star review!
It was great.
It was great. The service manager knew his job and was very professional. I find him essential
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the 5-star review of Genesis of Naples!
Tony treated me like a friend.
Tony treated me like a friend. Easy purchase. I will recommend Genesis of Naples to others
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're elated to hear that Tony offered a warm welcome! Thank you for recommending Genesis of Naples!
Sales department especially Drew is the best The
Sales department especially Drew is the best The service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and if I did It was totally false information. Pablo and his team need to go to a customer service seminar.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your experience with our service department. We strive for clear communication and timely repairs, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'll address these issues internally to improve our customer service standards. If you'd like to discuss this further or have any questions, please reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Drew was knowledgeable, understanding and resourceful.
Drew was knowledgeable, understanding and resourceful. He made the purchase seamless and easy. I have recommended him to my friends. We would not have made this purchase without his guidance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Drew and the team at Genesis of Naples! We're delighted to hear that his expertise made your purchase smooth and enjoyable. We appreciate the recommendations, and we're here if you need anything in the future!