Reviews
Everybody we dealt with at Genesis was great.
Everybody we dealt with at Genesis was great. Arlington wrapped everything up nicely and provided great instruction about using the features. I will recommend Genesis to my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Arlington and the team at Genesis of Naples provided such a positive experience, Lisa! We're grateful for your recommendation and hope you enjoy all the features of your new vehicle.
Great Valet service.
Great Valet service. Handled all my issues perfectly. Took time to answer several questions concerning G90 functions and setting
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're delighted to hear that our valet service at Genesis of Naples met your expectations and addressed all your questions. Safe travels with your G90!
Over all experience was smooth, easy, and associates
Over all experience was smooth, easy, and associates worked very hard to please my wants and needs in buying a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that your experience at Genesis of Naples was smooth and easy! Our team is dedicated to meeting our customers' needs, and we're glad we could assist you in finding the perfect car. Enjoy your new ride!
Other than the wait to get an appointment, the service
Other than the wait to get an appointment, the service was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for pickup. This is one of six vehicles we have purchased at this dealership and they know how to get it done in the service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Arthur, thank you for your loyalty and patience! We're delighted to hear that JC and the Genesis of Naples team provided excellent service. We appreciate your continued trust in us!
I appreciate the service agents, but I was not happy with
I appreciate the service agents, but I was not happy with the service on the car itself. I had a rat chew my wires for 2nd time. I supplied a rat deterrent tape and they only did the wires that were damaged instead of using all the tape. I guess Genesis does not care about a reoccurring problem and trying fix it so it does not happen again
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Nancy, I'm sorry to hear about the issues you've encountered. We aim for thorough solutions, so it's disappointing that we didn't meet expectations this time. Please reach out directly if you'd like to discuss this further. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
On-time, knowledgeable, thorough and friendly service
On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cheryl, we're delighted to hear that our team at Genesis of Naples provided you with such a convenient and friendly experience. Thank you for sharing your positive feedback!
Wonderful dealership!
Wonderful dealership! I have bought 6-7 cars thru the years from this dealership. I and my wife have always loved our experience dealing with Greg Abraham. He’s always treats us like family. My last few car purchases have also involved salesman Steve Kalinowski who is always so helpful, knowledgeable and accommodating . I don’t usually single anyone out on these type of reviews buts it’s time for me to give these guys some praise for the great service they provide
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your loyalty and kind words about Greg, Steve, and the team at Genesis of Naples! We're delighted to hear that you've consistently had positive experiences with us. We look forward to continuing to serve you in the future!
Very professionalService, Great service Advisor with
Very professionalService, Great service Advisor with excellent knowledge of the vehicle, on time. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service advisor provided you with professional and knowledgeable assistance at Genesis of Naples. Thank you for the kind words, and we look forward to serving you again!
Wonderful response by Pawel.
Wonderful response by Pawel. He’s the best. Otherwise the service rep a talked to couldn’t get me an appointment until the end of April!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear Pawel provided you with excellent service at Genesis of Naples. We appreciate your feedback and are here if you need anything else!
Pawel is great to work with.
Pawel is great to work with. Car still runs great with your help. Disappointed no Genesis cars in showroom to see while waiting for ride.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Roy, we're glad to hear Pawel provided great service and that your car is running well! We apologize for any inconvenience you experienced. We are entering a remodel phase, and there will be no cars in any showroom for the next five days. Thank you for your understanding.