Reviews
Please disregard my previous review.
Please disregard my previous review. Mike w provided excellent service in the sale of y the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving Genesis of Naples a five-star review! We are so glad that Mike provided excellent service. Enjoy your new ride!
Peter got me in , got me out .
Peter got me in , got me out . Genesis has a great service area , with great people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, thanks for giving a shout to Peter and leaving Genesis of Naples a five-star review. See you next time!
I'm sorry to say that service from this dealer does not
I'm sorry to say that service from this dealer does not compare well. Twice I was told there would be a loaner car for when I brought my GV80 in for service, only to learn at the last minute that no loaner cars were available after all. It was too late for me to not have a car as I am a business owner with obligations, so I had to keep rescheduling, and was 2,000 miles overdue for the service when I could finally get in! Thank God they offer the valet service - but you have to plan quite far in advance to get that. For the cost of this car, I expect much better treatment when it comes time to service - like I used to get at the BMW and Volvo dealerships.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sharon, I apologize for the inconvenience you experienced with our courtesy vehicle service. We strive to provide a seamless experience and it's disappointing to hear we fell short. Your feedback is valuable, and we'll work on improving this aspect of our service. If there's anything further you'd like to discuss or need assistance with, please reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Scheduling an appointment is impossible.
Scheduling an appointment is impossible. The APP never has dates available 3-6 months out to schedule. Left (2) voice messages with service trying to schedule 8,000 mile service and no one returned my calls. On my third attempt to schedule an oil change, it took 30 days to get in for service. My appointment on Saturday went well other than no loaner cars available. To compete with BMW service level, Genesis needs to step up their service game. .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
David, I'm sorry to hear about the difficulties you faced with scheduling and communication. We strive for a seamless experience and we do provide courtesy vehicles when available. Please reach out so we can address these concerns directly and work towards improving your future visits. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
It took 6 weeks for an appointment.
It took 6 weeks for an appointment. That’s inexcusable. The same thing happened last year
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the unsatisfactory wait time. This is not the efficient service we strive to provide, and we will share your feedback with the team so that we can improve moving forward. Please reach out to me if you would like to discuss your comments further. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
They were easy to work with.
They were easy to work with. In spite of being crowded and busy they deal done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving Genesis of Naples your positive feedback!
Good service Young salesman was very helpful and
Good service Young salesman was very helpful and accommodating. Very satisfied with our experience at Tamiami Hyundai
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Ed, we're glad to hear you had a satisfying experience with our team at Genesis of Naples. Thank you for sharing your feedback!
Ricardo was very knowledgeable & has a great personality
Ricardo was very knowledgeable & has a great personality we didn’t feel pressured into making a decision
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Ricardo provided a pressure-free experience at Genesis of Naples. Thank you for sharing your positive feedback!
Extremely courteous and professional immediately upon
Extremely courteous and professional immediately upon entering the building. Salesman was very professional and answered every question I had without complicating the answers. Communication once I left was excellent and the total experience was very pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us at Genesis of Naples! We're delighted to hear that our team provided courteous and professional service throughout your visit. We appreciate the feedback and look forward to assisting you in the future!
Pawel and the team at Genesis treat me like a Princess!
Pawel and the team at Genesis treat me like a Princess!!! Thank you for excellent customer service on my G70.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, we're delighted to hear that Pawel and the Genesis of Naples team made you feel special! Thank you for choosing us for your Genesis G70 needs.