Reviews
Daniel was very knowledgeable about the car and answered
Daniel was very knowledgeable about the car and answered all the questions we had. He went out of his way to accommidate us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, we're delighted to hear that Daniel provided you with such knowledgeable and accommodating service at Genesis of Naples. Thank you for sharing your experience!
Took six weeks to get an appointment for an oil change.
Took six weeks to get an appointment for an oil change. Then no loaner car.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I sincerely apologize for the delay and the frustration it has caused. However, we typically provide courtesy cars if your service takes longer than expected and when it is a warrantable item. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
I'm always treated with respect by the service staff.
I'm always treated with respect by the service staff. Service Advisor Pawel Bartnicki ensures I'm completely satisfied before leaving with my car. In Sales, Product Specialist, Arli Fritz has followed up with me multiple times to see if there is anything else I need assistance with regarding my GV80. Great team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us at Genesis of Naples! We're delighted to hear that Pawel and Arli have provided exceptional service and support. We appreciate your kind words and look forward to assisting you in the future!
Arlington Fritz is very knowledgeable.
Arlington Fritz is very knowledgeable. He listened to what I wanted and was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means so much to us to see your review! Thanks from Arlington and the team at Genesis of Naples.
This is the first major purchase for a vehicle in many
This is the first major purchase for a vehicle in many years. In finding my Genesis GV80 of course I was very nervous about a major purchase 1800 miles away, but having Purchased my vehicle from Tamiami of Naples put me totally at ease after communicating with my sales representative Anthony Catalina. Anthony made the sale of my vehicle very comfortable and seemless. I flew in to Florida, he picked me up at the airport and we had a great connection. He went over the car completely and made sure I was very familiar with the vehicle. Told me to call anytime. I was very impressed with how this dealership and its employees treats their customers. I would buy another vehicle from them in the future for sure. Don't hesitate to give them a call no matter where you are in the US. Thanks for my new car, I completely love it! Scott Farnett -Baldwinsville N.Y.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Anthony and the team at Genesis of Naples made your long-distance purchase a seamless experience! It's wonderful knowing you felt comfortable throughout the process, and we're thrilled you're loving your new Genesis GV80. Safe travels back to Baldwinsville, NY, and don't hesitate to reach out if you need anything in the future!
Peter Frank’s is very good and professional at his job.
Peter Frank’s is very good and professional at his job. Great guy and kept me informed on my car as it was being serviced
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Peter provided excellent service and kept you informed during your visit at Genesis of Naples. Thank you for sharing your experience with us!
Very efficient in servicing my G80.
Very efficient in servicing my G80. Nice overall experience. Will go back in the .future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't ask for a better review of Genesis of Naples. Thanks so much, Candy!
Here’s a five-star review you could
Here’s a five-star review you could consider: ⭐⭐⭐⭐⭐ “I couldn’t be more impressed with Peter and his team! From start to finish, they went above and beyond to ensure my needs were met. The level of customer service they provided was exceptional – responsive, thoughtful, and always willing to go the extra mile. Highly recommend them for anyone looking for outstanding service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're delighted to hear that Peter and his team at Genesis of Naples exceeded your expectations with their exceptional service. We truly appreciate your recommendation and look forward to serving you again in the future!
My only issue is it took 6 weeks to get a service
My only issue is it took 6 weeks to get a service appointment. I love my Genesis but if this is how it is going to be, I will never buy another one. That is ridiculous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We apologize for the inconvenience regarding the service appointment wait time at Genesis of Naples. The wait should not be that long for a simple service. Your concerns are important to us, and we'll work on improving our scheduling process to better serve valued customers like yourself.
Dana was professional, knowledgeable, & honest.
Dana was professional, knowledgeable, & honest. Whatever obscure questions we had, he followed through with and resourced them quickly. The Genesis line far surpassed expectations in luxury & performance in every way and I've been familiar with Toyota/Lexus600LS for the last 30 years. We purchased the G90 & will be back in Spring to buy a GV80 from Dana. The dealership service/waiting area is pleasant but not exactly upscale and we understand a renovation is happening in 2025.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Robin, we're delighted to hear that Dana provided you with such a positive experience at Genesis of Naples! It's fantastic to know the G90 exceeded your expectations and we look forward to welcoming you back for the GV80. Thank you for choosing us!