Reviews
Dealership is a pleasure to deal with.
Dealership is a pleasure to deal with. Service is professional and easy. Most importantly the sale process was NOT the typical high pressure sale - which will keep me as a customer for many cars to come. Peter Franks in service was top notch yesterday. Can't say enough good things but i can't find him in the section to rate below.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that Peter Franks and our team provided a professional and pressure-free service. We look forward to assisting you with many more cars in the future!
Friendly and accommodating dalesperson and dealership.
Friendly and accommodating dalesperson and dealership. We got a great deal on a used car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for stopping by to leave Genesis of Naples a wonderful review!
It was my first maintenance service, car was picked up on
It was my first maintenance service, car was picked up on time and delivered back at a reasonable time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your first maintenance service with Genesis of Naples went smoothly and efficiently. Thank you for sharing your experience, Laurine!
Good service and timely communication.
Good service and timely communication. Will buy again when we are in need of a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robert, thank you for sharing your support of Genesis of Naples! See you when it's time for your new vehicle!
JC and Peter at Genesis of Naples Service Center are
JC and Peter at Genesis of Naples Service Center are exceptional! They go above and beyond to exceed customer expectations. I stopped by the service center after calling them about a flashing "low oil alert" in my Genesis GV80. They quickly verified low oil, squeezed my vehicle in for an oil change at the end of a busy day during season and finished it off with a courtesy car wash and friendly smile. The service team is highly professional, caring, and considerate. Great service is key to why I LOVE owning a beautiful GV80!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with JC and Peter at Genesis of Naples! We're delighted to hear that our service team went above and beyond to assist you, even during a busy day. It's wonderful knowing their professionalism contributes to your enjoyment of owning the GV80. Safe travels ahead!
always professional courteous and explains cost and
always professional courteous and explains cost and service to be performed trust in their service completely
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Genesis of Naples with your service needs! We're happy to hear that our team consistently provides professional and courteous care. See you next time!
Thank you for trusting Genesis of Naples with your service needs! We're happy to hear that our team consistently provides professional and courteous care. See you next time!
Dave K was exceptional during every level of my purchase.
Dave K was exceptional during every level of my purchase. He took so much time to explain the process and always made sure I was pleased. Remi in the finance office assisted me with additional coverages and I appreciated his follow up. Overall this establishment went above and beyond during every interaction. Please thank Dave and Remi that their customer from the Northeast appreciated all their efforts.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Joe - Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that Dave and Remi provided exceptional service throughout your purchase. We'll be sure to pass along your appreciation, and we're here if you need anything in the future!
Always great to work with Genesis of Naples.
Always great to work with Genesis of Naples. They are all very professional and work quickly to get you in and out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tiffany, we're delighted to hear that you had a smooth and professional experience with us at Genesis of Naples. Thank you for your kind words!
Other than not having a loaner car available as I
Other than not having a loaner car available as I anticipated from Genesis and over 30 years with Lexus, everything else was top drawer. Staff was very good in explaining some technical things I wanted to know.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Genesis of Naples! We're glad to hear that our staff provided excellent explanations, and we appreciate your understanding regarding the loaner car. We look forward to serving you again in the future!
You did a great job on the vehicle service and washing
You did a great job on the vehicle service and washing the vehicle. But I had to wait 6 weeks to get my vehicle in for service (i.e. I called to book an appointment in early December and didn't get the appointment until January 13th). Also, the Valet Service wasn't available, which is part of my purchase. Also, you ran out of loaner cars the day I dropped the vehicle off. And interestingly enough my invoice has a charge for Valet Service on it for $144.60, and not sure why when it wasn't even available?
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to hear the service itself was satisfactory. I apologize for the inconvenience with scheduling, valet service availability, and loaner car, however. Please reach out so we can discuss the issue with your invoice and ensure any outstanding concerns are addressed. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com