GENESIS OF NAPLES

Nice waiting room and Pawel was very attentive. Got in and out in and hour which is much faster than I was expecting.

Great Salesperson in Dana Milang...The transaction was reasonably smooth...He is seasoned and been around the car business for a while ( I can tell). Included in my transaction was a window tinting in which I waited for 6 days after close before I was finally contacted about scheduling an appointment. I'm sure it would have been longer if I hadn't called Dana several times to get this done. He got with the Service group each time but I never received a call...Finally, Dana got with his Manager who apparently was able to get the Service Dept to call me to schedule. When you promise something in a deal, provide it at closing...period. You expect and demand that from the Buyer and we should expect that from the Dealer as well. This required me to drive back to Naples and basically waste an entire morning of my time on something that should have been on my car at closing. Second, I purchased the auto on the Jan 1 and apparently your gas pumps weren't operational...I was due a full tank of gas...I was told to fill up with REGULAR gas (although the manual clearly says to use Premium) and send a copy of the receipt and I would be reimbursed... I was reimbursed after several days but frankly, I expect SERVICE when I purchase a car. I don't won't to have to go thru a bunch of work to receive something I should have received when I drove off the lot....Have one of your own employees go to a station and fill it up and provide me with a full tank of gas when I purchase the auto. Finally, a small note but in line with the other comments I made: I am due a promotional TV...I have not received that either. I'll repeat my earlier comments....When you promise something in a deal, provide it at closing...period. You expect and demand that from the Buyer and we should expect that from the Dealer. If not, it stains your reputation.

Overall my buying experience was fantastic. Ricardo was my amazing and knowledgeable sales professional. Genesis is at a new level and look forward to seeing their own building and service center. Thinking about getting an additional genesis SUV to go with the G70. The service manager Alex was also a pleasure to deal with and I am confident he would resolve any issues in the future.

Mike Johnson is our salesperson. He did a great job with us. He’s knowledgeable and personable. The financing process was quick and painless

purchased a used car here. The salesman did a great job. and the entire process was smooth and easy.

Exceeded my expectations friendly courteous cleaned my vehicle as part of the service and the service was completed earlier than promised

The AC problem we had is known by Genesis for our model year 2023, yet we had to rent our own car because they claimed to have no loaners. The repair took 4 weeks to complete with limited communication.

Professional, on schedule pickup & drop off of courtesy vehicle, accommodating to my schedule & location, communication.

Extremely professional, courteous and care about the customer. Peter in service is fabulous and reaches out to communicate what is being done and when the car is ready! 5 star rating for sure!!!

Everyone at Genesis of Naples especially JC we’re helpful and very courteous throughout our service appointment.