Reviews
Wonderful service center.
Wonderful service center. They picked up our car on time and gave us a loaner for the day. Car was serviced and delivered back to us clean and all items were taken care of under warranty. Love it!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our service center met your expectations and made the process convenient. We appreciate your support and look forward to serving you again in the future!
Great service crew, kept me informed of the process and
Great service crew, kept me informed of the process and time frame will happily come back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It means so much to us to see your review! Thanks from the team at Genesis of Naples.
Second time I used the dealer for service, and it was
Second time I used the dealer for service, and it was excellent both times. Peter kept me informed. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your service experiences have been excellent at Genesis of Naples! Peter and the team appreciate your feedback, and we're here for any future needs. Thank you!
I dread the process of buying a car.
I dread the process of buying a car. This experience was easy. I have only good things to say about Genesis of Naples and the salesperson Daniel Ortiz
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Daniel made your car-buying experience easy at Genesis of Naples! Thank you for sharing such positive feedback, and we hope you're enjoying your new vehicle.
Steve was the lowest pressure salesman I’ve ever met.
Steve was the lowest pressure salesman I’ve ever met. He knows his cars and helped us find the perfect one. Service is always quick and efficient and they keep you well informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kelly, we're delighted to hear that Steve provided a low-pressure and informative experience at Genesis of Naples. Thank you for your feedback, and we look forward to serving you again!
Good job from the service department once I was able to
Good job from the service department once I was able to get a date to get my car in for service. The computerized robot that answered the calls did not function as expected and so it took awhile to get scheduled.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear our service department at Genesis of Naples took good care of you, and we apologize for any inconvenience with the scheduling process. Your input is valuable as we work on improving our systems.
Advisor Peter Frank was great.
Advisor Peter Frank was great. Car was ready on time. Disappointed that it took so long to get an appointment and no loaners were available. When I bought the vehicle they touted car pick up and drop off but that was not available either.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about your recent experience with Genesis of Naples. We're glad to hear that Peter provided great service, but we're sorry for the inconvenience regarding appointment scheduling and loaner availability. We appreciate your patience and will work on improving these aspects in the future!
Faulty work preformed on replacement of recalled fuel
Faulty work preformed on replacement of recalled fuel pump. Dumped gas tank worth of fuel onto my garage floor and driveway. Fire department requested vehicle be removed from property so towed it to Genesis of Naples. That was 3 weeks ago. We were told work was completed 2 weeks ago and when the service tech went to pull it around, It dumped the fuel again on their parking lot. Told just this morning that they maybe able to look at it next week. That will make a total of 4 weeks IF it gets accomplished. It's a 2023 GV80 with 27,0000 miles on it!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm truly sorry to hear about the issues with your vehicle and the delays you've experienced. This is not the level of service we strive for, especially given how serious this situation sounds. Please reach out so we can address this matter promptly and ensure your concerns are resolved as soon as possible. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
I came, they serviced, and I left in less time than the
I came, they serviced, and I left in less time than the told me. The hot coco was good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping in for service at Genesis of Naples! We are happy to hear that our team delivered efficient service.
It was a great experience and our sales rep was very
It was a great experience and our sales rep was very helpful and very knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your review of Genesis of Naples! We appreciate your support!