Reviews
Dana Millang is not only a nice guy he was the Best
Dana Millang is not only a nice guy he was the Best Salesperson I ever dealt with in purchasing an automobile. He was extremely knowledgeable about the 2025 Genesis and answered every question I could think of. Genesis of Naples should be proud to have an employee like Dana Millang working for them. Thanks Again for a Great buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Dana provided you with such an exceptional experience at Genesis of Naples. We truly value your feedback and are proud to have him on our team. Enjoy your new 2025 Genesis!
JC was super professional and very helpful.
JC was super professional and very helpful. My car was ready before the promised time too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karen, we are glad to hear that JC was great to work with. Thanks for choosing Genesis of Naples!
Very satisfied, The service manager was very
Very satisfied, The service manager was very professional, I did not have to wait and he arranged for a loaner car and had the required service performed and completed on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom, we're delighted to hear that our service manager at Genesis of Naples took great care of you and ensured a smooth experience. Thank you for sharing your satisfaction with us!
Everything went as it was supposed to and Pawel couldn’t
Everything went as it was supposed to and Pawel couldn’t have been more professional. I was kept up with progress by text ( my preferred method communication) ALL GOOD
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don, we're delighted to hear that Pawel provided you with a professional experience at Genesis of Naples. It's great to know everything went smoothly and communication was spot on!
From beginning to end, Dave Kruse made the purchase of
From beginning to end, Dave Kruse made the purchase of the car a truly pleasant experience. He is a very professional, excellent salesman, and a very nice man.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Dave provided you with such a pleasant experience at Genesis of Naples. Thank you for sharing your feedback and enjoy your new car!
Fantastic service.
Fantastic service. Peter Franks was courteous and professional. Car was washed nicely following my first oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gananja, we're delighted to hear that Peter provided you with fantastic service at Genesis of Naples. We appreciate your feedback and look forward to serving you again!
Very seldom write reviews, but this warrants the time.
Very seldom write reviews, but this warrants the time. Second experience buying a Genesis.. first one (different dealer was kind of nightmarish) left me cold. But I loved the car and wanted to exchange it (G80 for a G90) Vinnie Incorvaia quickly connected the dots that I wanted a quick and straight forward transaction. ( nothing aggravates me more than investing 4 hrs in the process to find that the numbers don’t match the original agreement…. But you have so much time invested that you give in or walk away mad) got a straightforward deal sheet (trade value etc) while out test driving the car. Back to the dealership and was done record time with a pro F&I guy (Eddie Garcia?) handling the closing. Very pleased with the experience.. I’ve done it a lot and this was as good as it gets! 6 stars out of five!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that Vinnie and Eddie made the process smooth and efficient, turning it into a positive one. Enjoy your new G90, and we appreciate the stellar rating!
Great employees, super management.
Great employees, super management. They handle matters professionally and in a timely manner. Great coffee too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a positive experience with our team at Genesis of Naples! It's wonderful to know you appreciated the professionalism and even enjoyed the coffee. Thanks for sharing your feedback!
Communication was not good.
Communication was not good. Left messages and text without response. Eventually came in person to try to get appt for recall work. Once the work was being done, all went well.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Meighan, I apologize for the communication issues you experienced. In the future, if you dial zero, you will be transferred to a team member. I'm glad to hear that once things got started, everything went smoothly. If there's anything else we can assist with or improve on in the future, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Great service team prompt, polite all around excellence.
Great service team prompt, polite all around excellence. We had no wait time towed the car in for flat repair...
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the service team at Genesis of Naples! We're delighted to hear that everything went smoothly and efficiently. Safe travels, and we're here if you need anything else!