Reviews
Faulty work preformed on replacement of recalled fuel
Faulty work preformed on replacement of recalled fuel pump. Dumped gas tank worth of fuel onto my garage floor and driveway. Fire department requested vehicle be removed from property so towed it to Genesis of Naples. That was 3 weeks ago. We were told work was completed 2 weeks ago and when the service tech went to pull it around, It dumped the fuel again on their parking lot. Told just this morning that they maybe able to look at it next week. That will make a total of 4 weeks IF it gets accomplished. It's a 2023 GV80 with 27,0000 miles on it!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm truly sorry to hear about the issues with your vehicle and the delays you've experienced. This is not the level of service we strive for, especially given how serious this situation sounds. Please reach out so we can address this matter promptly and ensure your concerns are resolved as soon as possible. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
The best dealership in the business.
The best dealership in the business. The salesman (Steve) and Kevin the sales manager are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave Steve and Kevin at Genesis of Naples this awesome review, thank you!
Arlington Fritz my Sales Rep made buying the GV80 very
Arlington Fritz my Sales Rep made buying the GV80 very simple. Arlie was very helpful from the beginning of the buying process to the time we pulled off the lot withour new SUV.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Arlington made your GV80 purchase smooth and enjoyable at Genesis of Naples. Thank you for choosing us, and enjoy every mile in your new SUV!
Courteous, friendly, expeditious turn around.
Courteous, friendly, expeditious turn around. JC was a pleasure to work with, he took a great care; the other staff were very attentive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that JC and the team at Genesis of Naples provided you with such attentive service. Thank you for sharing your experience, and we hope to see you again soon!
The process for the purchase of our new Genesis was
The process for the purchase of our new Genesis was excellent! Our sales rep was very helpful and made it easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that your purchase experience at Genesis of Naples was excellent and seamless! Our team is always here to help, so feel free to reach out if you need anything else. Enjoy your new Genesis!
Extremely accomodating,very professional and willing to
Extremely accomodating,very professional and willing to make a deal that everyone will benefit from. As I always say everyone needs to achieve their goal without extremes. We walked out of the dealership feeling we not only obtained a new vehicle but that it was a good deal for both not one sided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that the team at Genesis of Naples provided such a balanced and professional experience. We're glad you felt satisfied with your new vehicle purchase, knowing it was beneficial for everyone involved. Thank you for sharing this positive feedback!
Very good buying experience.
Very good buying experience. The process was convenient and the sales staff was knowledgeable and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shane, we're delighted to hear that you had a convenient and positive buying experience with our team at Genesis of Naples. Thank you for your kind words!
Great experience.
Great experience. Rob Reilly terrific to work with. Also received a new television. Very happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for trusting Rob and the Genesis of Naples team with your business! Happy driving and enjoy the new television, too!
Great service Everybody was helpful Would recommend to
Great service Everybody was helpful Would recommend to anyone who is looking for a car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to receive your support, Thank you! - Genesis of Naples Team
Jason was very knowledgeable about the GV70 and GV80.
Jason was very knowledgeable about the GV70 and GV80. He answered all my questions immediately and thoroughly. And no pressure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that Jason provided you with knowledgeable and pressure-free assistance at Genesis of Naples. We're glad all your questions were answered thoroughly! Enjoy your new vehicle!