Reviews
Steve Kalinowski was the best!
Steve Kalinowski was the best! Car was delivered earlier than promised in a professional and courteous manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Steve provided such excellent service and exceeded your expectations at Genesis of Naples. Thank you for sharing this positive experience with us!
Fantastic customer service, Qualified personnel working
Fantastic customer service, Qualified personnel working on vehicle. Very accommodating about giving me a loaner so it didn’t hold me up in any way. More car dealerships should take lessons from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that our team at Genesis of Naples provided such accommodating service. We appreciate your kind words and look forward to assisting you in the future!
I have only had the car for a day but David Kruse kept me
I have only had the car for a day but David Kruse kept me informed constantly on the schedule for my cars arrival and went through everything fast easily and smoothly. Remind was great as far as getting the paperwork done quickly and efficiently. I was very pleased with the whole dealership and look forward to dealing with them with my new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that David Kruse and the team made everything smooth and efficient. Enjoy your new car, and we look forward to assisting you in the future!
Professional, efficient, friendly, courteous salesman (
Professional, efficient, friendly, courteous salesman ( Jason Prator ) and Pawel ( service writer ) . Very clean facility with a wide selection of vehicles!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for highlighting the professionalism and friendliness of our team at Genesis of Naples! We're delighted to hear that Jason and Pawel made your experience a positive one. We appreciate your kind words about our facility as well!
JC was excellent in the service he provided.
JC was excellent in the service he provided. All services were performed as expected. Real pro
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and trust in our team at Genesis of Naples, Reilly! We'll be sure to let JC know his service was appreciated.
JC was very professional and accommodating.
JC was very professional and accommodating. He followed up at every stage very happy with the service..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kevin, we're delighted to hear that JC provided you with professional and accommodating service at Genesis of Naples. Thank you for sharing your experience!
You have to book very far ahead to get an appointment,
You have to book very far ahead to get an appointment, but the waiting area and loaner policy is nice. They completed the job the next day by noon as promised for 3 recalls in our Genesis. We got smart and booked the 2025 service ahead of time. Don't plan on waiting though for your service. It will be overnight.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Genesis of Naples! We're glad to hear that our waiting area and loaner policy met your expectations, and we appreciate the feedback on scheduling. It's great that you're planning ahead for future services, and we'll continue working hard to improve wait times. Safe travels until then!
Communication at the dealership was lacking.
Communication at the dealership was lacking. I sent multiple emails requesting information about a couple of cars and received nothing. I called the dealership and spoke with Jacob and things seemed to be OK. I purchased a demo 2024 Genesis 80 For a great price. I had the car shipped and when I received it, it had not been cleaned. The dealership left personal documents Of one of their customers. Not cool. I requested a temp tag and paid for it, but never received it. This dealership behaved more like a sleazy used car dealership than a luxury Genesis dealership. I’m not sure I would do business with them again .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. It's disappointing to hear about the communication issues and oversight regarding the cleanliness of your vehicle, as well as not receiving a temp tag. We strive to provide top-notch service and clearly missed the mark here, so I apologize for any inconvenience caused. If you're open to discussing this further or need assistance resolving these matters, please reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
The service department does what they promise.
The service department does what they promise. Fix, maintain, and do it properly & promptly. Very professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service department at Genesis of Naples met your expectations with professionalism and efficiency. Thank you for trusting us with your vehicle's care!
Just stopped in because my tire pressure was low.
Just stopped in because my tire pressure was low. Inspection showed a nail in a place that couldn’t be repaired. Was replaced and back on the road in under 2 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that our team at Genesis of Naples got you back on the road quickly! Thanks for sharing your experience with us. Safe travels ahead!