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GENESIS OF NAPLES

(733 reviews)
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday 11:00am–4:00pm Closed
New (855) 602-8165 (855) 602-8165
Used (877) 889-9606 (877) 889-9606
Service (877) 889-9874 (877) 889-9874

Reviews

(733 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Stephen Kalinowski was very courteous, timely, and

Stephen Kalinowski was very courteous, timely, and professional. He explained everything with clarity and patience. I love my new car, and I look forward to learning more about all its components and features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Reem, we're delighted to hear that Stephen provided such a positive experience at Genesis of Naples. Enjoy exploring all the features of your new car!

Easy no pressure , sale would recommend Mike Johnson to

Easy no pressure , sale would recommend Mike Johnson to my friends if buying a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Genesis of Naples a five-star review and giving as shoutout to Miek! We hope you enjoy your new ride. Congrats!

Service personnel are always professional and nice.

Service personnel are always professional and nice. Yet, it can be a bit challenging when trying to contact someone specifically, and they’re always good with complimentary services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We're glad to hear that our Genesis of Naples team provides professional and friendly service. We appreciate your patience and your feedback. We're always here to assist!

Good sales team and very responsive service department

Good sales team and very responsive service department which takes maintenance and updates to electric vehicles seriously

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Harryshiroff, we're glad to hear that our sales team and service department at Genesis of Naples met your expectations. Thanks for the positive feedback!

The whole process was professional well organized and

The whole process was professional well organized and effective . I’m more than satisfied with my Genesis and the service provided!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that our Genesis of Naples team has provided excellent service. We will share your kind words with Peter. Thank you for your support!

Consumer response

Peter your company should stand proud of selecting to manage the service rendered ! You’re a true professional and made the process effortless in meeting my needs ! Hopefully your recognized as the protector and a true keeper in the Genesis organization.

JC in the service department handled my service on my GV

JC in the service department handled my service on my GV 80 without any hiccups. I was able to have the car serviced both when I wanted to and they finished the service appointment ahead of schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that JC and the Genesis of Naples service team took such good care of your GV 80! We appreciate your feedback and are glad everything went smoothly. Thanks for choosing us!

We recently had our car serviced in Naples.

We recently had our car serviced in Naples. JC was our contact person and we cannot say enough about his professionalism and outstanding customer service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that JC provided exceptional service during your visit at Genesis of Naples. We appreciate the kind words and look forward to serving you again!

Excellent Service Dept.

Excellent Service Dept.. They keep you well informed and make your visit a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Everyone here at Genesis of Naples appreciates the positive feedback. Thank you, Chrissie!

Courteous, efficient describe my views of Genesis of

Courteous, efficient describe my views of Genesis of Naples. JC was particularly helpful in answering my questions and resolving my problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John, we're glad to hear JC was able to assist you and that your experience at Genesis of Naples was courteous and efficient. Thanks for the positive feedback!

Great Service - work on time promised Advisor was

Great Service - work on time promised Advisor was highly appreciated Very satisfied with work done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're delighted to hear that our team at Genesis of Naples provided timely and satisfactory service. We appreciate your support and hope to see you again in the future!