Reviews
It is not acceptable to have to wait for 5 weeks for an
It is not acceptable to have to wait for 5 weeks for an appointment. I brought the car in for a first service an a noise while accelerating. There loose bolts in the power train. If I waited 5 weeks there could have real problems.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to learn about the long wait for your appointment and any inconvenience it may have caused. We understand how important timely service is, especially when you're experiencing issues with your vehicle. Your feedback will be used as we work on improving our scheduling process. If there's anything else you'd like to discuss or if further assistance is needed, please don't hesitate to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Enjoyed purchasing the car from Steve Kalinowski who was
Enjoyed purchasing the car from Steve Kalinowski who was professional and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new ride! We are thrilled you enjoyed your buying experience with Steve at Genesis of Naples. Thanks so much for your business!
JC was great and very helpful.
JC was great and very helpful. I got a loaner car which was comparable to my Gv70. Great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to accommodate you and provide a loaner during your recent service at Genesis of Naples. Thanks for the shoutout - see you and your GV70 down the road!
The overall experience purchasing my GV70 at the Naples dealership has been very positive. The first Valet service was very convenient and Jc was excellent. Thank you!
Nothing personal ,but when I bring car for fixed, they
Nothing personal ,but when I bring car for fixed, they damage my new 2024 GV80, break front bumpers brackets both sides and also left fender molding bracket, they repaint molding which is color not matching to car,also molding not sitting properly,they tell me,they can't do anything more,this is maximum they can.i ask them to fixed or please write this for me,sign and sand to my email.and after this they don write ,they don't sand me correct email.they sand me discharged email and they don't want to see my vehicle anymore in service. Very disappointing and very unprofessional service!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Eddy, I'm sorry to hear about your frustration. We understand you're disappointed, but we expect professionalism and respect from our customers as well, and we cannot work with people who berate our staff. We wish you the best going forward.
And you also turned out to be a big deceiver.who I berate.i always was nice with all of your employee.now one can said I was berate. please be professional and don't blame customers what's never was done.
Had to wait 8 weeks to get windshield wipers/spraying
Had to wait 8 weeks to get windshield wipers/spraying repaired on my new Genesis. Had an appt. and still waited 6 hours. I was the very last person to leave. No one even showed me the lounge. I was miserable.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm really sorry to learn about the long wait and lack of accommodating service during your visit. We want our customers to feel comfortable and satisfied throughout their time working with us, so it's disappointing to know we fell short in this instance. I'd like an opportunity to discuss this further and ensure it doesn't happen next time. Please give me a call when you have a moment. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Reference my 28 month old, $60,000 2022 Genesis G80 with
Reference my 28 month old, $60,000 2022 Genesis G80 with 17,500 miles, the air conditionings blows hot air. Soonest appointment - six-plus weeks. South Florida with no air conditioning. The vehicle is useless.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Turned in my ‘21 leased G 70.
Turned in my ‘21 leased G 70. Three hours later drove away in my new G70. The salesman was very attentive and answered all the questions I had about the new car and the financial transaction. The business manager was very efficient. Carlos the GM was involved, I believe mostly for continuity. He had sold me the prior two Genesis. That were all terrific. I will tell you it’s unlikely I’ll take a lease from Genesis leasing again. They were very aggressive particularly given my previous relationship with Genisis Naples.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to know you had a positive experience with our team at Genesis of Naples. We strive for efficiency and attentiveness in all we do, so it's great that this was reflected during your visit. Your feedback about the leasing process is noted - thank you for sharing. I'd like to step in and learn more about what happened so that we can improve moving forward. If you are willing, please give me a call when you are available. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Very professional experience, they were ready for me so
Very professional experience, they were ready for me so no waiting, exceptional waiting area. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a professional and efficient experience at Genesis of Naples. Thanks for recommending us, we appreciate it!
Very honest and up front dealership.
Very honest and up front dealership. Would recommend them to anyone interested in purchasing a Genesis.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, we appreciate your recommendation and kind words about Genesis of Naples. We're glad you found our team to be honest and upfront!
Javier did a great job.
Javier did a great job. He’s very personable. I would recommend Genesis of naples
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave Javier and Genesis of Naples this awesome review, thank you!